General Public Perceptions and Perceived Barriers Toward the Use of Telehealth: A Cross-Sectional Study from Jordan

Khasawneh, Rawand A; Al-Shatnawi, Samah F; Alhamad, Hamza; Rahhal, Dania

doi:10.1089/tmj.2022.0491

Cited by 3 publications

(3 citation statements)

References 25 publications

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“…However, a noteworthy concern for more than half of the participants was related to the perceived complexity of consulting a doctor through telemedicine video. A finding that was not shared by other studies conducted in the Middle East Region ( 12 , 37 , 38 ). Most of our research population were under the age of 28, without insurance, and rely on governmental health organizations for their healthcare needs.…”

Section: Discussioncontrasting

confidence: 88%

Exploring behavioral intention to use telemedicine services post COVID-19: a cross sectional study in Saudi Arabia

Aldekhyyel,

Alshuaibi,

Alsaaid

et al. 2024

Front. Public Health

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IntroductionWhile telemedicine offers significant benefits, there remain substantial knowledge gaps in the literature, particularly regarding its use in Saudi Arabia. This study aims to explore health consumers’ behavioral intention to use telemedicine examining the associated factors such as eHealth literacy and attitudes toward telemedicine services.MethodsA cross-sectional observational study was conducted to collect data on demographics, health status, internet skills, attitudes toward telemedicine, and eHealth literacy. An online survey was administered at two large public gatherings in Riyadh. The eHEALS-Pl scale was used to measure perceived eHealth literacy levels, and data analysis was performed using SPSS (IBM Corp. United States).ResultsThere were 385 participants, with an equal distribution of genders. The largest age group was 18–20 years old (57%). Nearly half of the participants were neither employed nor students, while 43% had access to governmental hospitals through employment. 71% reported proficiency in using the internet. Health-wise, 47% rated their health as excellent, and 56% did not have medical insurance. 87% expressed a high likelihood of using telemedicine if offered by a provider. Participants were categorized based on their eHealth Literacy scores, with 54% scoring low and 46% scoring high. Overall, participants showed positive attitudes toward telemedicine, with 82% agreeing that it saves time, money, and provides access to specialized care. About half of the participants perceived the process of seeing a doctor through telemedicine video as complex. Both eHealth Literacy and attitudes toward telemedicine showed a statistically significant association with the intention to use telemedicine (p < 0.001). There was a positive and significant correlation between eHealth Literacy and attitudes (ρ =0.460; p < 0.001). Multivariate ordinal regression analysis revealed that the odds for a high likelihood of intention to use telemedicine significantly increased with positive attitudes (p < 0.001). Mediation analysis confirmed the significant mediating role of attitudes toward telemedicine in the relationship between eHealth Literacy and the intention to use telemedicine.ConclusionThe findings underline the importance of enhancing health literacy and consumer attitudes toward telemedicine, particularly during the healthcare digital transformation we are experiencing globally. This is crucial for promoting increased acceptance and utilization of telemedicine services beyond the COVID-19 pandemic.

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Section: Discussioncontrasting

confidence: 88%

Exploring behavioral intention to use telemedicine services post COVID-19: a cross sectional study in Saudi Arabia

Aldekhyyel,

Alshuaibi,

Alsaaid

et al. 2024

Front. Public Health

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“…Patient experiences are the main factor determining how healthcare meets the patients’ needs, and directly leads to improvements in healthcare services [ 22 , 23 ]. In the literature, patients’ perceptions of telemedicine are often used as a measurement of patient satisfaction [ 24 ]. The importance of patient satisfaction is further demonstrated as fundamental in patient-centered care, which directly improves patients’ outcomes [ 25 , 26 ].…”

Section: Introductionmentioning

confidence: 99%

Understanding satisfaction and dissatisfaction of patients with telemedicine during the COVID-19 pandemic: An exploratory qualitative study in primary care

Pogorzelska,

Marcinowicz,

Chlabicz

2023

PLoS ONE

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Background Due to the COVID-19 pandemic, healthcare organizations had to face challenging circumstances and modify the usual modality of service provision, introducing telehealth services in their routine patient care to lessen the risk of direct human-to-human exposure. Patients expressed concerns about personal visits to healthcare units and the possibility of accessing telemedicine turned out to be an effective tool for the continuity of care. Due to the limited experience with telemedicine before the COVID-19 pandemic in Poland, we sought to fill this gap by studying the experiences of Polish patients. Our study aimed to understand how patients define satisfaction and dissatisfaction with telemedicine during the COVID-19 pandemic in primary care. Material and methods Twenty semi-structured interviews with primary care patients in the Podlaskie Voivodeship, Poland were conducted to understand satisfaction with telemedicine. Interview transcripts were analyzed using qualitative content analysis. The qualitative content analysis process involved familiarizing ourselves with the data, extracting text regarding satisfaction and dissatisfaction with the teleconsultation, condensing it into meaningful units assigning codes to them, and organizing codes into subcategories and categories. The entire analysis process was done through reflection and discussion until a consensus was reached between the researchers. Results From the participants’ perspective, satisfaction with telemedicine was associated with receiving enough space to express their concerns. It was reported that they trusted their primary care physicians and felt comfortable during telemedicine consultations. Participants noted that connecting with a known, trusted doctor was more important than having a face-to-face visit with an unfamiliar physician. In our study, the participants equated satisfaction with treatment effectiveness. It was emphasized that in the event of unknown or unstable conditions, patients would prefer to be seen in person and receive a physical examination. Conclusion In our research telemedicine met with a positive reception and was recognized by the majority of patients who made use of it as a valuable channel of contact with a primary care physician. In order to increase the level of patient satisfaction, the focus should be on improving aspects such as physician engagement and showing empathy during telemedicine, as well as providing complete, exhaustive information on the treatment process. Respecting patient needs and preferences during performing telemedicine visits is the goal of patient-centered care.

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“…This approach has many limitations, such as low standardisation, subjectivity in evaluation, timeconsuming, and testing of a limited number of intended learning outcomes (7,15). Such limitations posed a challenge that necessitates the search for standardised, more effective, and objective performance-based assessment tools (16,17).…”

Section: Introductionmentioning

confidence: 99%

Implementing OSCE Exam for Undergraduate Pharmacy Students: A Two Institutional Mixed-Method Study

Alhamad

Jaber

Nusair

et al. 2023

Jordan j. pharm. sci.

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Introduction: This study evaluates undergraduate pharmacy students' and examiners’ perceptions of implementing OSCE exam. Methods: A sample of 185 undergraduate pharmacy students (138 from Zarqa University and 47 from Yarmouk University) and 20 examiners were invited to complete a quantitative survey and qualitative focus group discussion, respectively. Results: 103 out of 185 (56%, response rate) undergraduate pharmacy students completed the quantitative survey, with 11 examiners out of 20 (55%) agreeing to participate in the examiners' focus group discussion. Most pharmacy students agreed that OSCE exam was a practical and useful experience (74.8%) and should be part of the assessment in other pharmacy courses (61.2%). However, less than a quarter thought that OSCE exam was not fair (17.5%), very intimidating (20.4%), and needed more time (29.1%). Examiners were generally in favour of OSCE exam being well-organised and well-administered despite the need for a large place to conduct and a good number of pharmacy staff to implement. Conclusion: Pharmacy students and examiners agreed that OSCE exam is an excellent and preferable clinical assessment tool. This study provides a scheme to evaluate OSCE exam as a clinical assessment tool and would help policy-makers gain more insight into the impact of implementing OSCE exam on students' clinical knowledge and communicational skills development and learning process.

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General Public Perceptions and Perceived Barriers Toward the Use of Telehealth: A Cross-Sectional Study from Jordan

Cited by 3 publications

References 25 publications

Exploring behavioral intention to use telemedicine services post COVID-19: a cross sectional study in Saudi Arabia

Exploring behavioral intention to use telemedicine services post COVID-19: a cross sectional study in Saudi Arabia

Understanding satisfaction and dissatisfaction of patients with telemedicine during the COVID-19 pandemic: An exploratory qualitative study in primary care

Implementing OSCE Exam for Undergraduate Pharmacy Students: A Two Institutional Mixed-Method Study

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