GenderMag experiences in the field: The whole, the parts, and the workload

Hill, Charles G.; Ernst, Shannon; Oleson, Alannah; Horvath, Amber; Burnett, Margaret

doi:10.1109/vlhcc.2016.7739685

Cited by 12 publications

(10 citation statements)

References 18 publications

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“…We measure engagement by how often Abby was invoked during discussion in the GenderMag sessions. Past non-Gen-derMag work [34] indicates that personas were used between 2% and 10% of conversational turns, and a previous Gender-Mag study [44] showed invocation rates of up to 23%. We use a similar metric to measure engagement with the persona: we counted the conversational turns between participants during which the participants invoked the Abby persona.…”

Section: Engagementmentioning

confidence: 99%

“…Each GenderMag session included 2 to 4 participants, all of whom were new to GenderMag. In previous work [44], team sizes ranged from 3 to 10 people. Larger group sizes do sometimes impact the use of the method, but group sizes were unlikely to impact the stereotyping of the persona in this study since each participant had their own copy of the persona and was asked to internalize the persona.…”

Section: Gendermag Sessionsmentioning

confidence: 99%

“…We operationalize "engagement with the persona" similarly to past literature [34]: we measured the invocation of Abby in relation to the number of conversational turns. We split the transcripts by conversational turn (as has been done in [34,44]). We then counted the number of times the persona was invoked during each conversational turn.…”

Section: Engagement With Personamentioning

confidence: 99%

“…The GenderMag method (Gender Inclusiveness Magnifier) [10] is a relatively new software inspection method that aims to help software creators identify gender-inclusiveness issues in their technologies. Emerging research indicates that Gen-derMag is very effective at unearthing these issues: while using GenderMag to evaluate their products, development and design teams from 3 different U.S. companies found surprisingly high numbers of gender-inclusiveness issues in their own software-25% of features evaluated had gender-inclusiveness issues [11,44].…”

Section: Introductionmentioning

confidence: 99%

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Gender-Inclusiveness Personas vs. Stereotyping

Hill

Haag

Oleson

et al. 2017

Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

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Personas often aim to improve product designers' ability to "see through the eyes of" target users through the empathy personas can inspire-but personas are also known to promote stereotyping. This tension can be particularly problematic when personas (who, of course as "people" have genders) are used to promote gender inclusiveness-because reinforcing stereotypical perceptions can run counter to gender inclusiveness. In this paper we explicitly investigate this tension through a new approach to personas: one that includes multiple photos (of males and females) for a single persona. We compared this approach to an identical persona with only one photo using a controlled laboratory study and an eyetracking study. Our goal was to answer the following question: is it possible for personas to encourage product designers to engage with personas while at the same avoiding promoting gender stereotyping? Our results are encouraging about the use of personas with multiple pictures as a way to expand participants' consideration of multiple genders without reducing their engagement with the persona.

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Section: Engagementmentioning

confidence: 99%

Section: Gendermag Sessionsmentioning

confidence: 99%

Section: Engagement With Personamentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Gender-Inclusiveness Personas vs. Stereotyping

Hill

Haag

Oleson

et al. 2017

Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

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“…GenderMag, short for "Gender Inclusiveness Magnifier" [10], integrates a specialized cognitive walkthrough (CW) with research-based personas that capture individual differences in how people problem solve and use software features-differences that statistically cluster by gender. GenderMag has been used to detect gender biases in several commercial and open source software products (e.g., [8,9,13,18,24,35]).…”

Section: Introductionmentioning

confidence: 99%

From GenderMag to InclusiveMag: An Inclusive Design Meta-Method

Mendez

Letaw

Burnett

et al. 2019

2019 IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC)

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How can software practitioners assess whether their software supports diverse users? Although there are empirical processes that can be used to find "inclusivity bugs" piecemeal, what is often needed is a systematic inspection method to assess software's support for diverse populations. To help fill this gap, this paper introduces InclusiveMag, a generalization of Gender-Mag that can be used to generate systematic inclusiveness methods for a particular dimension of diversity. We then present a multicase study covering eight diversity dimensions, of eight teams' experiences applying InclusiveMag to eight under-served populations and their "mainstream" counterparts.

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