Gender mismatch and bias in people‐centric operations: Evidence from a randomized field experiment
Yoonseock Son,
Angela Aerry Choi,
Kaitlin D. Wowak
et al.
Abstract:Research at the interface of operations management (OM) and gender bias has mostly focused on operational outcomes such as hiring decisions on behalf of the employer (or firm). Largely overlooked is how the design of operational processes exacerbates (or diminishes) the amount of gender bias exhibited on behalf of the customer in a people‐centric operations environment. In this study, we conduct a randomized field experiment with a partner firm to assess gender mismatch and bias in client‐consultant exchanges.… Show more
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