We investigated sex differences in response to evaluative feedback among bank employees who were going through the annual performance evaluation process. Questionnaires were mailed to employees before and after they had their face-to-face evaluation with their supervisor. Women and men received similar evaluation scores. Men's self-esteem was relatively unaffected by the nature of the feedback, whereas women's self-esteem slightly improved after positive feedback and substantially dropped after negative feedback. After the evaluations, women reported greater intentions to change their behavior based on the evaluation. However, this finding was accounted for by men's higher job status relative to women. The findings for self-esteem were partly explained by women's greater agreement with the feedback compared to men. Future research should explore how the nature of the supervisee-supervisor relationship influences how women and men respond to feedback. Women report that their own self-assessments are more affected by the feedback that they receive concerning their performance than do men. Studies show that women are more likely to experience lowered self-esteem and negative affect and are more willing to change their behavior in response to negative feedback compared to men (Roberts & Nolen-Hoeksema, 1994). However, most of the studies that demonstrate women's greater responsiveness to feedback compared to men come from controlled laboratory settings. In the present paper, we review previous research and examine explanations for sex differences 1 in responsiveness to feedback. Then we address some of the limitations of previous research by proposing our own field study to examine how adult women and men respond to evaluative feedback from supervisors in a real-world setting.
Laboratory StudiesA number of laboratory studies conducted by Roberts and Nolen-Hoeksema have compared women's and men's responses to evaluative feedback. In one study, college students were asked to imagine being a manager of an or-The authors express their appreciation to all of the employees at the bank who participated in the research and the Employee Services Department, without whom the research would not have been possible. ganization and giving a presentation (Roberts & NolenHoeksema, 1989; Study 1). The students then were asked to imagine receiving positive or negative feedback after the presentation. The investigators asked students to report how much they thought the feedback would influence their own evaluations of their performance. Women reported greater influence compared to men, especially after negative feedback. Men reported being more influenced by positive than negative feedback, whereas women reported being equally influenced by positive and negative feedback. Students also were asked how informative they expected such feedback to be. Women found negative feedback to be more informative than men did, but both women and men viewed positive feedback as more informative than negative feedback.In a follow-up study, Roberts and ...