Gauging Airbnb review sentiments and critical key-topics by small area estimation
Luca Frigau,
Giulia Contu,
Marco Ortu
et al.
Abstract:In literature, several researchers have discovered that the reviews written about Airbnb accommodation tend to be extremely positive than those published on other famous platforms, consequently, many negative experiences remain untracked. Leaving negative experiences underrepresented hampers hosts’ ability to improve their services. To overcome this gap, we employ Small Area Estimation to quantify negative sentiment in Airbnb reviews and the relative critical topics that characterize them. Our methodology invo… Show more
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