Gathering Linguistic Data from Multinational Companies: Inter-cultural Communication in the Workplace

Briguglio, Carmela

doi:10.1057/9781137507686_5

Cited by 1 publication

(1 citation statement)

References 12 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The importance placed on English in a multilingual context, where Malay is the official language of Malaysia, can be explained by the fact that English is still widely used in the private sector. Briguglio’s (2003) study of patterns of English language usage in two multinational companies in Kuala Lumpur and Hong Kong shows that both written and spoken forms were found to be important for effective communication with international clients. In another study, Phang (2006) found that employers in the engineering field paid attention to the English language skills of their potential employees during recruitment interviews.…”

Section: Introductionmentioning

confidence: 99%

English language and graduate employability

Zainuddin

Pillai

Dumanig

et al. 2019

View full text Add to dashboard Cite

Purpose The purpose of this paper is to examine the perspectives of Malaysian employers and students on the need for English language proficiency and skills for employment. Design/methodology/approach Interviews were conducted with employers from various organisations. Additionally, questionnaires were disseminated to undergraduates at four public universities in Malaysia. These were done to ascertain the perspectives of different stakeholders on the importance of English in securing employment, the effect of a marked regional accent or dialect on employability and industry’s expectations and requirements for new employees. Findings Employers and students agree that English plays a major role in employability. Whilst there was general agreement by both parties that good grammar and a wide range of vocabulary are important, the findings indicated several mismatches in terms of students’ perceptions and employers’ expectations. Among them is the use of the colloquial form of English at the workplace which was not favoured by employers. Employers also generally felt that knowledge of different types of writing styles could be learnt on-the-job. Furthermore, employers pointed out other essential skills for employability: the ability to communicate in other languages, confidence and a good attitude. Practical implications Cognisant of the fact that English is essential in improving employability, initiatives to improve the level of English among Malaysian students must continue to be put in place. University students should be made aware of the different language skills sought by employers early in their university education. The mismatches between the perceptions of university students and the expectations of employers should be considered when planning English language courses and degree programmes. More structured feedback from industry on both would help to better prepare students for the world of work and to ease the transition from campus to career. Social implications In relation to graduate employability, these English-language elite groups would have an advantage in securing employment especially in multinational companies, and this will, in a long run, create a larger gap between students from the international and public schools. Originality/value With the standpoint of two important parties, employers and students, a more comprehensive idea of the effect of English language on employability has been obtained.

show abstract

Section: Introductionmentioning

confidence: 99%