Gatekeepers: controlling communication in a time of crisis

Adubato, Beth; Sachs, Nicole M.; Fizzinoglia, Donald F.

doi:10.1080/15456870.2020.1779724

Cited by 2 publications

References 14 publications

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A social media analysis of quarantined passengers’ social-supported coping and resilience-building experiences

Su,

Liang,

Luo

et al. 2024

Journal of Vacation Marketing

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Cruise lines are adopting onboard quarantine as part of emergency response measures to the global pandemic. However, little is known about the social support embedded in the social-mediated communication process to assist passengers in coping and building resilience. Guided by the conservation of resource theory, this study adopted the netnography approach to analyze the online interactions between quarantined passengers on Diamond Princess and netizens. A qualitative approach was employed to analyze the content of a relational dataset consisting of 14 research subjects, 3,368 posts, and 67,964 comments. The results not merely showed the changing foci of the comments over time but also revealed the supporting role played by social media. The constant engagement with netizens provided passengers with information and social support, which contributed to their coping and resilience-building. These findings offer a new theoretical perspective on incorporating social media in tourism crisis management, as well as practical implications for cruise lines and tourism organizations to optimize their resource utilization for marketing recovery.

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A social media analysis of quarantined passengers’ social-supported coping and resilience-building experiences

Su,

Liang,

Luo

et al. 2024

Journal of Vacation Marketing

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Building an Effective Crisis Communication Plan for Police Agencies

Williams,

Robinson

2023

Building Trust, Effective Communication, and Transparency Between Police and Community Members

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Police officers are often first responders to crisis situations that involve natural disasters, large-scale accidents, and acts of terrorism. Yet, the importance of a proper communication plan is often overlooked and rarely addressed within police agencies. There is also a scarcity of literature that explores how these crisis communication plans can be effectively implemented via social media platforms. As such, the lack of research in this area warrants a conceptual framework to examine the police agencies' role when facilitating crisis communication through social media. The purpose of this chapter is to use the CAST-informed crisis educational leadership (agile decision-making, influencer, and coordinator) framework (CICELF) to examine the crisis communication mechanisms for police officers using social media.

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Gatekeepers: controlling communication in a time of crisis

Cited by 2 publications

References 14 publications

A social media analysis of quarantined passengers’ social-supported coping and resilience-building experiences

A social media analysis of quarantined passengers’ social-supported coping and resilience-building experiences

Building an Effective Crisis Communication Plan for Police Agencies

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