Gaining Competitive Advantage From Integrating Enterprise Resource Planning and Total Quality Management

Abstract

Felipe Reyesis a consultant for APS Aviation, Inc. in Montreal, Quebec, Canada.Using the complex aerospace industry as a backdrop, this exploratory study examines the coexistence of enterprise resource planning (ERP) applications and quality management initiatives, as they relate to competitive advantage and supplier influence. Using a qualitative methodology, the results support the following: (a) a resource-based view that ERP implementation influences competitive position and performance only indirectly through interactions with other resources; (b) that ERP applications do not adequately address the procedural and system complexities of the existing quality programs used by aerospace manufacture; and (c) that ERP implementation increases the influence of the focal firm over the suppliers' quality improvement system.

Supply chain integration, quality management and firm performance of pork processing industry in China

“…The application of IT is also conducive to the application of quality management practices (H4, coefficient is 0.57, P<0.01). This is identical to the findings of Laframboise and Reyes (2005), in which ERP application facilitated process improvement projects with better data than before and had a direct link to the quality program because of the increased information flow. Our results also supported H5 (coefficient is 0.23, P<0.01).…”

“…Information technologies allow 'multiple organizations to coordinate their activities in an effort to truly manage a supply chain' (Handfield and Nichols, 1998). Information technologies include electronic data interchange (EDI) (Jayaram and Vickery, 1998; Narasimhan and Carter, (Laframboise and Reyes, 2005) as well as sharing data from traditional planning and control systems (Bowersox and Daugherty, 1995). A small number of empirical studies have examined the relationship between IT and firm performance.…”

“…Furthermore, studies have mainly focused on manufacturers not in the agrifood processing business or on processing companies for which agri-food is a non-dominant business (Laframboise and Reyes, 2005;Narasimhan and Kim, 2001;Daugherty et al, 1996). In addition, more emphasis was given to the integration of suppliers in IT or logistics management (e.g.…”

“…In addition, more emphasis was given to the integration of suppliers in IT or logistics management (e.g. Laframboise and Reyes, 2005;Han etal, 2007). Unfortunately, information about Chinas readiness to participate in integrated logistics management is limited (Daly and Cui, 2003).…”

Selection and Implementation of ERP Systems: A Comparison of SAP implementation between BIH and Turkey

“…With the help of ERP, the best practices can easily be confirmed, and companies can standardize business processes, and focus their efforts on serving their customers, therefore maximizing profits for the organization (Laframboise & Reye, 2005). ERP systems create an environment which allows creativity, innovation, and the expansion of individual awareness.…”