Future-proofing the pharmacy profession in a hypercompetitive market

Singleton, Judith; Nissen, Lisa

doi:10.1016/j.sapharm.2013.05.010

Cited by 33 publications

(35 citation statements)

References 31 publications

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“…Offering professional services was a way for community pharmacists to attract more customers to frequent their stores, as well as retaining existing customers. These value‐added services enabled them to differentiate themselves from their competitors, which is vital to ensure the survival of the pharmacy business in an increasingly challenging environment ‘In such competitive business, the extra service that we give is a way to survive.’…”

Section: Resultsmentioning

confidence: 99%

A qualitative study exploring professional pharmacy services offered by community pharmacies in the state of Sarawak, Malaysia

Kho

Lim

Saleem

2017

J Pharm Health Serv Res

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Objectives The aim of this research is to obtain in‐depth information on various aspects regarding the provision of professional pharmacy services by community pharmacies in Sarawak, Malaysia. Methods Semi‐structured interviews were conducted with a diverse group of community pharmacists selected via purposive and snowball sampling. The resultant interviews were audio‐recorded, transcribed verbatim and analysed using thematic analysis. Key findings In all, 20 community pharmacists took part in the study upon data saturation. Monitoring of health parameters, smoking cessation, weight management, medication review and disease state management were the extended pharmacy services provided. Service provision was influenced by respondents' intrinsic motivations, including having a desire to help others and achieving professional satisfaction. Practical and business considerations were other rationales for services provision. Intra‐organisational barriers faced, including lack of time, personnel and physical space constrained services provision. Cultural issues, lack of committed customers, stock availability and price issues were extra‐organisational challenges faced. The availability of market demands influenced respondents' plans for further service expansion. Conclusions Community pharmacists have both noble intentions and commercial motivations to provide professional pharmacy services. However, various intra‐organisational and extra‐organisational barriers limit the variety of services provided by respondents. Demonstration of a more proactive attitude amongst pharmacists, as well as more opportunities for collaboration and strategic incentives by the government may be useful in encouraging them to expand the range of professional services. Consequently, the positive change will unlock their potential to improve the health and well‐being of the general population.

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Section: Resultsmentioning

confidence: 99%

A qualitative study exploring professional pharmacy services offered by community pharmacies in the state of Sarawak, Malaysia

Kho

Lim

Saleem

2017

J Pharm Health Serv Res

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“…2, 35 Singleton and Nissen have suggested that the Australian community pharmacy industry is experiencing conditions of hypercompetition. 36 In this environment, pharmacies increasingly need to find new service areas to differentiate themselves. Indeed, participants in this study conveyed that a desire to differentiate was a motivating factor in providing OSA services.…”

Section: Discussionmentioning

confidence: 99%

Consolidating innovative practice models: The case for obstructive sleep apnea services in Australian pharmacies

Hanes

Wong

Saini

2015

Research in Social and Administrative Pharmacy

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“…Previous research has shown that various strategies were employed by pharmacists in response towards shrinking margins and increased competition . Differentiation is the most commonly proposed strategy in the literature, with pharmacists encouraged to offer unique value propositions that confer an advantage over their colleagues especially the provision of extended professional pharmacy services . Unfortunately, the current business climate rendered employment of a single strategy ineffective, with pharmacists advised to constantly evaluate all different facets of their business and develop multipronged strategies to counter continuous challenges …”

Section: Introductionmentioning

confidence: 99%

Exploring strategies to overcome extra-organisational challenges faced by community pharmacies in Sarawak, Malaysia

Kho

Hassali

Lim

et al. 2018

International Journal of Pharmacy Practice

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Future-proofing the pharmacy profession in a hypercompetitive market

Cited by 33 publications

References 31 publications

A qualitative study exploring professional pharmacy services offered by community pharmacies in the state of Sarawak, Malaysia

A qualitative study exploring professional pharmacy services offered by community pharmacies in the state of Sarawak, Malaysia

Consolidating innovative practice models: The case for obstructive sleep apnea services in Australian pharmacies

Exploring strategies to overcome extra-organisational challenges faced by community pharmacies in Sarawak, Malaysia

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