Frustrating Patient Visits

Milgrom, Peter; Cullen, Tom; Whitney, Coralyn; Fiset, Louis; Conrad, Douglas A.; Getz, Tracy

doi:10.1111/j.1752-7325.1996.tb02388.x

Cited by 18 publications

(6 citation statements)

References 9 publications

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“…In a questionnaire study of 289 English general dental practitioners Mellor & Milgrom (1995) found that scores of lack of communication were significantly greater for dentists who had official malpractice complaints. Also, Milgrom et al. (1996) suggested a 22‐item instrument that might be of value in detecting problems in the patient‐dentist communication that could be the precursor to malpractice claims.…”

Section: Discussionmentioning

confidence: 99%

Endodontic malpractice claims in Denmark 1995–2004

Bjørndal

Reit

2008

Int Endodontic J

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Section: Discussionmentioning

confidence: 99%

Endodontic malpractice claims in Denmark 1995–2004

Bjørndal

Reit

2008

Int Endodontic J

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“…Also, somewhat echoing dissatisfied patients, perceived patient non-compliance has been shown to be the most frequent source of practitioner frustration. 46 Together with musculoskeletal disorders, all these sources of stress are the main factors influencing dentists to retire early. 47 EBD does not quite address this issue of dissatisfaction, and for some practitioners, it clashes with the clinical reality they experience.…”

Section: Dentist Dissatisfactionmentioning

confidence: 99%

Humanizing clinical dentistry through a person-centred model

Apelian

Vergnes

Bedos

2014

IJWPC

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“…As in medicine, cross-sectional studies have reported that effective interpersonal communication in dentistry increases patient satisfaction [16][17][18][19][20] and patient compliance, [21][22][23] at the same time it reduces patient anxiety 18,[24][25] and the risk of malpractice claims. [26][27] On the other hand, interventional research has been very limited. There have been no studies of different educational strategies in dental education.…”

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confidence: 99%

How Do U.S. and Canadian Dental Schools Teach Interpersonal Communication Skills?

Yoshida¹,

Milgrom²,

Coldwell³

2002

Journal of Dental Education

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The status of instruction in interpersonal communication was surveyed in forty U.S and Canadian dental schools. Key faculty members were identified, and syllabi and course descriptions were collected and content-analyzed. The following findings were obtained for responding schools: 1) only one-third of schools had courses specifically focusing on interpersonal communication; 2) more than half of the schools offered these types of courses only during the first two years; 3) the most common topics were communication skills, patient interviewing, and patient education/consultation; 4) the most frequently used method of teaching was lectures; active practice was used less often; 5) written examination was the primary instructional evaluation tool, whereas more sophisticated performance-oriented assessments were used less often; and 6) about half of the teachers did not have a D.D.S. degree; those not dentists were primarily psychologists. At least eight of the forty dental schools surveyed do not appear to meet the accreditation guidelines for predoctoral programs in this area of instruction. Some could not identify a faculty member responsible for such instruction. Schools offering more extensive instruction were more likely to offer active rather than passive teaching and use more sophisticated student evaluation strategies. This research suggests a need for reevaluation of teaching in this subject area.

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Frustrating Patient Visits

Abstract: This instrument may be of value in detecting patient-dentist communication difficulties that are the precursor to liability claims.

Cited by 18 publications

References 9 publications

Endodontic malpractice claims in Denmark 1995–2004

Endodontic malpractice claims in Denmark 1995–2004

Humanizing clinical dentistry through a person-centred model

How Do U.S. and Canadian Dental Schools Teach Interpersonal Communication Skills?

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