Frontline employees' turnover intentions in tourism and hospitality sectors: A systematic literature review and research agenda

Nguyen, Cau Ngoc; Hoang, Giang; Luu, Tuan Trong

doi:10.1016/j.tmp.2023.101197

Cited by 6 publications

(2 citation statements)

References 175 publications

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“…In this review, we have identified the key characteristics of the literature at the intersection of HWI, gender, and flexibility, considering the evolution of production and paper impact, authors and their origins, journals, main cited articles (intellectual foundation), and topics addressed. With a variable production over time and great diversity in terms of journals [similar in variability to other literature reviews, such as those by Kişi (2023) or Nguyen et al (2023)], the fundamental relevance of works in this field may have never been higher than at the beginning of the 21st century, a phenomenon that is also confirmed in other literature reviews (Reimann and Diewald, 2022;Gonçalves et al, 2023).…”

Section: Discussion and Future Research Avenuesmentioning

confidence: 66%

Incorporating gendered analysis and flexibility in heavy work investment studies: a systematic literature review

Escudero-Guirado,

Fernández-Rodríguez,

Nájera-Sánchez

2024

Front. Psychol.

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IntroductionSignificant impacts of heavy work investment on employee well-being and organizational performance have prompted its increasing importance as a research topic. The findings about good or evil of these repercussions are nonetheless inconclusive. The intersection of Heavy Work Investment construct with gender has not been explicitly addressed by previous literature review and research. Besides, the relevance of flexibility for women, as one of the key factors for successful work-family balance management, still remains to be analyzed.MethodsA literature review on Heavy Work Investment was conducted using the SPAR-4-SLR protocol, wherein 83 articles were selected from a pool of 208 previously identified works. Bibliometric and content analysis techniques were employed, including co-word analysis, to evaluate research production, impact, and trends in the gender perspective within Heavy Work Investment.ResultsAs a result, a strategic diagram illustrates thematic topics, providing a clear understanding of the field’s structure and evolution. Six thematic groups were identified, around work-family conflict as the central theme.DiscussionThe explicit consideration of a gender perspective in literature involves nuanced differences regarding the conclusions of studies with a broader focus. First, the emerging prominence of studies on China and Japan becomes clear with gender as the specific focus of the review, aiming to clarify the experiences women face in more traditional societies with a more decisive division of roles. Second, there is a shift in interest regarding the analysis of Job Demands and Job Resources. Despite the apparent decline in interest in the former, the focus in gender literature clearly shifts toward the side of Job Resources, showing potential for the future. It could be understood that in a context of talent war and employee retention efforts, priority is given to better understanding of facilitating individual and organizational factors for work-life balance, especially for women. Future research areas are identified, including gender differences in organizational support and the impact of flexible work on the work-life balance, providing valuable insights for academia, practitioners, and organizations. The need for more comprehensive cross-cultural and gender research is also made clear.

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Section: Discussion and Future Research Avenuesmentioning

confidence: 66%

Incorporating gendered analysis and flexibility in heavy work investment studies: a systematic literature review

Escudero-Guirado,

Fernández-Rodríguez,

Nájera-Sánchez

2024

Front. Psychol.

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“…According to Maslach and Jackson [31] there is a negative correlation between work-related burnout and turnover intention. Turnover intention is a significant issue in the tourism sector, as well as in many other industries [44]. It can be referred to as "employees' willingness or attempts to leave the current workplace voluntarily" [45] (p. 4).…”

Section: Introductionmentioning

confidence: 99%

The Effects of Job Stress on Burnout and Turnover Intention: The Moderating Effects of Job Security and Financial Dependency

Üngüren,

Onur,

Demirel

et al. 2024

Behavioral Sciences

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(1) Background: The hospitality industry is known for exposing employees to work stress, which can lead to work-related burnout and high turnover rates. This study aims to examine the relationships between work stress, work-related burnout, and turnover intention. It also explores the mediating role of work-related burnout and the moderating role of job security and financial dependence. (2) Methods: A cross-sectional survey was conducted among 494 hotel employees working in five-star hotels in Belek and Manavgat, Türkiye, using a moderated mediation research model. The study found that work stress increases work-related burnout, which in turn increases turnover intention. Additionally, work-related burnout was found to mediate the relationship between work stress and turnover intention. Furthermore, it was found that perceived job security moderates the relationship between work stress levels and work-related burnout. Additionally, the variable of financial dependence was found to moderate the relationship between employees’ levels of work-related burnout and their turnover intentions. Similarly, the study found that the financial dependence variable moderates the effect of work-related burnout on employees’ turnover intention. Additionally, the study found that employees’ perception of job security moderates the impact of work stress on work-related burnout. In conclusion, the study suggests that positive perceptions of job security can mitigate the impact of work stress on work-related burnout. Similarly, the impact of work-related burnout on turnover intention diminishes as the degree of financial dependence rises.

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Investigating the impact of fear of COVID-19 on intention to quit: do supervisor support and government support matter?

Vo-Thanh,

Nguyen,

Nguyen

et al. 2024

JABS

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Purpose This study aims to examine the relationships among fear of COVID-19, job stress, job commitment and intention to quit. It also investigates the boundary conditions of the impact of fear of COVID-19 on job stress and intention to quit, a research gap that has not been addressed yet. Design/methodology/approach This research focused on full-time frontline hotel employees who have been working in four- and five-star hotels in Ho Chi Minh City, Vietnam. A pilot test was performed before collecting formal data. The survey was conducted face-to-face on site so that any potential confusion could be clarified right away. 487 valid responses were analyzed using SPSS 28 and SmartPLS 4. Findings The majority of hypotheses were supported, with the results suggested that supervisor support contributes to reducing the tendency of hotel employees to quit their job and their job stress. Besides, government support is necessary to make staff feel secure during the pandemic. Practical implications This study contributes to pointing out central priorities in making decisions by hotel managers when facing crises. Managers need to focus more on measures to help their employees feel secure and should be available for guidance and feedback when nedeed. Additionally, supportive policies from the government, especially financial support, can provide hotel employees with resources they need to maintain a basic level of living in the face of a severe drop in their income. The study provides the hotel industry not only in Vietnam but also in countries with comparable settings with strategies to cope with unexpected events. Originality/value Research on intention to quit a job has mainly focused on a complex interplay of internal factors. However, the influence of fear of COVID-19 on intention to quit a job has not been studied in the context of Vietnamese hotel industry yet. During the COVID-19 pandemic, a number of hotels in Vietnam had to close due to a lack of visitors, which had a negative impact on human resources. Accordingly, fear, stress, commitment and intention to quit a job are the issues faced by staff.

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Frontline employees' turnover intentions in tourism and hospitality sectors: A systematic literature review and research agenda

Cited by 6 publications

References 175 publications

Incorporating gendered analysis and flexibility in heavy work investment studies: a systematic literature review

Incorporating gendered analysis and flexibility in heavy work investment studies: a systematic literature review

The Effects of Job Stress on Burnout and Turnover Intention: The Moderating Effects of Job Security and Financial Dependency

Investigating the impact of fear of COVID-19 on intention to quit: do supervisor support and government support matter?

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