Frontiers in Service Science: Fintech Operations—An Overview of Recent Developments and Future Research Directions

Lu, Baile; Hao, Shuai; Pinedo, Michael; Xu, Yuqian

doi:10.1287/serv.2021.0270

Cited by 18 publications

(9 citation statements)

References 93 publications

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“…Additionally, the emergent literature on digital service design has highlighted that the impact of digital technologies on service design is not general but rather takes on different forms depending on the specific digital technology investigated and the specific context of the design activities. For example, the consequences for service design are different when comparing a setting with smart sensors and the internet of things in manufacturing (Efendioglu and Woitsch, 2017) against a setting with AI-enabled robot advisers in financial services (Lu et al, 2021). Therefore, both in research specifically on service design as well as in the broader service literature, calls have been made to investigate at a domain-specific level how different digital technologies can be used to provision new services in different application domains (Paschou et al, 2020, p. 278;Sangiorgi and Prendiville, 2017;Teixeira et al, 2012).…”

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Designing augmented reality services for enhanced customer experiences in retail

Vaidyanathan

Henningsson

2022

JOSM

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PurposeTo deliver superior customer experiences, retailers are increasingly turning to augmented reality (AR) technologies for new digital services that can enhance their customer interactions. The potential of AR has been validated in lab experiments, but when implemented in real-world contexts, its commercial impact has been limited. Therefore, this paper investigates how to design AR-based services (AR services) that enhance customer experiences in retail.Design/methodology/approachThe paper uses a conceptual research approach to integrate research on AR in the context of retail, combining customer, retailer, and technical perspectives with the design thinking method to demonstrate how the challenge of AR service design can be addressed through design thinking.FindingsThe paper develops propositions that explain how a design thinking method is useful in the design of effective AR services. The paper also articulates principles for how to implement the design thinking method in the specific context of AR for enhanced customer experiences.Practical implicationsThe study documents critical practices for retailers seeking to be competitive with superior customer experiences under the increasing digitalization of retailer-customer interactions.Originality/valueThe study contributes to the service design literature by answering the call to develop moderately abstracted explanations of how different digital technologies can be used to provision new services in different application domains, with the focus here being the design of AR services in the context of retail.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Designing augmented reality services for enhanced customer experiences in retail

Vaidyanathan

Henningsson

2022

JOSM

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“…In the modern scientific literature, the question of the development of FinTech is very relevant. Haddad and Hornuf (2019), Nicoletti (2017), andLu et al (2021) have studied this issue. The authors discussed the future and emergence of the global FinTech market.…”

Section: Introductionmentioning

confidence: 99%

The Technological Innovations of Fintech Companies to Ensure the Stability of the Financial System in Pandemic Times

Baltgailis

Simakhova

2022

MMI

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The COVID-2019 pandemic has negatively affected all aspects of the socio-economic development of countries. Both Latvia and Ukraine were not spared from these trends. An important issue for the development of countries at the current stage, especially for Ukraine in the conditions of war, is the development of new technologies that give the possibility to manage the accounts online. The main research purpose is to explore the ability of FinTech companies to provide financial stability during a pandemic. This investigation becomes essential in the view of the other global challenges, such as war. Examination of technological innovation of FinTech development in the paper is carried out in the following logical sequence: studying the development of technological innovations of FinTech companies in Latvia and Ukraine; identifying the positive experience of Lithuania and Estonia in the development of the FinTech sector for Latvia and Ukraine; analyzing the capabilities of FinTech and EcoTech companies. Methodological tools of the research methods were literature analysis (a review of research in FinTech companies) and taxonomic methods used to determine the development and ability of FinTech to ensure financial stability. The research covers 1986-2020. The research object is the FinTech Index and Index of Economic Freedom of Ukraine and Latvia, Estonia, and Lithuania because Ukraine and Latvia lag behind Estonia and Lithuania in terms of their Global FinTech index and, in perspective, could use their positive experience of FinTech development. For this reason, the authors proposed tightening countries` positions according to the criteria of the legislative base, government intervention in the economy, the efficiency of regulation, and openness of the economy. The directions of the development of technological innovation of EcoTech were proposed. The research empirically confirms and theoretically proves the development of FinTech and EcoTech's innovative conception and tools. The research results and recommendations could be useful for transnational corporations to develop the FinTech system.

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“…Research studies related to peer-to-peer lending are dominated by studies on P2P lending performance (Martínez-Climent et al, 2018;Nigmonov et al, 2021), fintech regulation (Han, 2021;Hidajat, 2020;Nasir et al, 2021), fintech crowdfunding (Darmansyah et al, 2020;Lu et al, 2021), equity crowdfunding (Cumming et al, 2021), digital finance (Bollaert et al, 2021;Lunyakov & Lunyakova, 2018), fintech user satisfaction (Dospinescu et al, 2021), P2P lending market (Wang et al, 2021), lending technology (Bartoli et al, 2013). There is research that has also penetrated into studies on the use of fintech such as peer-to-peer lending in the small and medium business sector (Abbasi et al, 2021;Ahelegbey et al, 2019;Suryanto et al, 2020;Xiang et al, 2021), peer-to-peer lending platform funding (Dorfleitner et al, 2016;Stern et al, 2017), credit scoring (Bastani et al, 2019;Duarte et al, 2012).…”

Section: Introductionmentioning

confidence: 99%

Bibliometric Analysis of Peer to Peer Lending Fintech Trends

Nurhayati¹,

Rahmawati²,

Wang³

2022

jeb

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This study aims to determine the development map of research related to "peer-to-peer lending." This research was conducted in December 2021-January 2022 by searching the Scopus database. The researcher uses the keywords “fintech,” “peer-to-peer lending,” crowdfunding” through Scopus and also Sci-hub to get some documents that are not free. In this study, bibliometric analysis uses software called VOSviewer to analyze the results. Based on the search results, the researchers obtained 27 scientific work search results which were then exported in CSV format and processed using VOSviewer. Based on the results of the analysis, this study shows that the keywords (co-occurrence) are divided into 4 clusters with a total of 29 topics. Through network visualization, It is shown that the relationship between nodes (edges) is shown by a line between nodes. The more lines of relationship between nodes, the closer the relationship between documents. Meanwhile, the density visualization shows that if the color visualized is yellow then the topic has been studied a lot and if it is green then the topic is still rarely studied.

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Frontiers in Service Science: Fintech Operations—An Overview of Recent Developments and Future Research Directions

Cited by 18 publications

References 93 publications

Designing augmented reality services for enhanced customer experiences in retail

Designing augmented reality services for enhanced customer experiences in retail

The Technological Innovations of Fintech Companies to Ensure the Stability of the Financial System in Pandemic Times

Bibliometric Analysis of Peer to Peer Lending Fintech Trends

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