From “what works” to “making it work”: A practice perspective on evidence‐based standardization in frontline service organizations

Bakkeli, Vidar; Breit, Eric

doi:10.1111/spol.12757

Cited by 11 publications

(10 citation statements)

References 53 publications

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“…Third, returning to the need for personalised activation practices, this study shows that employment specialists' practice-generated knowledge should be considered beyond schemes highlighting control and reporting. Within the complex of accountability regimes that govern activation work, 'what works' (Bakkeli and Breit, 2021) is a moving target that may be applicable only within a particular context. Therefore, further research should examine how innovative and personalised activation work such as in Extended Follow-up can best be implemented and accounted for through locally adapted practice-generated knowledge, rather than the uniform administration measures that are typical of modern activation schemes.…”

Section: Concluding Discussionmentioning

confidence: 99%

“…Howard (2012) notes that personalised service provision in activation calls for an increased focus on case management while at the same time widening the range of options available for frontline professionals to meet client-specific needs. In the case of Extended Follow-up, which is the focus of this study, frontline workers in activation are tasked with finding 'innovative' long-term solutions for jobseekers through extended active engagement with the market and other service providers (Bakkeli and Breit, 2021).…”

Section: Introductionmentioning

confidence: 99%

“…However, as scholars of frontline implementation have observed, although personalisation and flexibility are seen as crucial preconditions for labour market integration, especially for people with complex support needs (Rice, 2017), personalised service provision remains rife with contradictions (Andreassen, 2019;Bakkeli and Breit, 2021;Freier and Senghaas, 2021;Fuertes and Lindsay, 2016;Ingold and Stuart, 2015). Key among these contradictions are pressures attached to performance measurement and hierarchical forms of accountability that are intended to control frontline workers' behaviour (Johnson and Bagatell, 2020;Jordan, 2018;Sinai-Glazer and Krane, 2021).…”

Section: Introductionmentioning

confidence: 99%

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Accountability in personalised Supported Employment-based activation services

Skjold

Lundberg

2022

J. Soc. Pol.

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This article explores the accountability experiences and orientations of frontline workers implementing personalised activation services in the Norwegian Labour and Welfare Administration (NAV). The study draws on observations and interviews (2021), with three teams of employment specialists using Supported Employment as an approach to personalised service provision, in a national programme called Extended Follow-up. Adopting the theoretical lens of accountability as behaviours of account giving, three strategies on how to adopt the accountability regime at the frontline are highlighted: (i) reporting, where one team complied with accountability requirements as the perceived best practices for achieving success in work inclusion; (ii) mitigating, where accountability requirements were fulfilled but combined with attention to how to best meet jobseekers’ needs; and (iii) reframing, where accountability requirements were challenged and redefined. The study highlights how accountability requirements may be interpreted variably, promoting personalised service innovation on the one hand or stagnation on the other.

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Section: Concluding Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Accountability in personalised Supported Employment-based activation services

Skjold

Lundberg

2022

J. Soc. Pol.

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“…Many authors emphasize the role of Employment Centers, which are "boundary spanners" between employers and job seekers . The role of management, which is implemented by the Employment Centers, is revealed in their ability to create and maintain productive relations with the employer, to carry out the initial adaptation of the applicant to the employer's requirements by intra-organizational methods Bakkeli, Breit, 2021;Willers, 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

Untitled

2023

Bul. Kar. Univ. - Econ

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Object: The tourism industry of Kazakhstan in the context of the development of COVID-19. Methods: The authors used methods of comparative analysis, methods of system analysis, methods of statistical processing of empirical data. The axiomatic method and the method of generalization and classification were taken as the basis of scientific research methods. The expert evaluation method was used as the analysis tool.Findings: The results of the study revealed the problems of the development of the tourism industry in Kazakhstan, which have become limiting factors. Based on the results of the evaluation of data characterizing the infrastructural development of the tourism industry, the availability of personnel, investment potential the authors proposed mechanisms to enhance the development of business processes in the conditions of COVID-19.Conclusions: The tourism industry of Kazakhstan is one of the priority areas for the economy of our state. Considering it, this industry carries a significant potential for development within not only our country but also beyond its borders, a large number of institutional instruments have been developed and accepted for execution by the state. Nevertheless, the tourism industry, despite the positive pace of development, still does not give a qualitative structural change. We can say that the number of tourists and industry entities is increasing, but the industry itself has not yet undergone qualitative development. Thus, based on the results of our research, we prove that the tourism industry requires not only a change in the basic infrastructure values but also a transition to a higher level of service. This should become a catalyst for the development of the tourism industry as a whole.

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Section: Literature Reviewmentioning

confidence: 99%

Youth Practice Project as an object of structural modeling

Pritvorova¹

2022

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Object: Active measures to promote youth employment are one of the topical areas of state regulation of the labor market in many countries around the world. The purpose of the study is to identify objective and subjective factors that influence the result of the Youth Practice Project of the state program for the development of productive employment and small business to develop recommendations for its improvement.Methods: We have applied sociological survey methods with subsequent processing of the results by statistical methods and in the PLS-PM program, which allow us to build a structural model describing the relationship between the dependent variables Y and independent variables X based on the partial least squares method. The method allows evaluating complex models of causality with hidden variables that are significant but not observable (for example, motivation, behavioral attitude, etc.). The sociological survey involved 184 project graduates living in cities and regions, after which 1-1.5 years have passed from the project, which is consistent with the requirement for the sustainability of the result.Findings: The objective parameters of the process in the project have a significant impact on the stability of its final result, and the dependence on subjective factors is statistically insignificant. Passive motivation, when optimizing the parameters of the project process, bringing the workplace and the functionality on it closer to the specialty of the diploma, can change to a more active one and the applicant's assessment of the results to a positive one.Conclusions: Employment centers need to pay special attention to the duration of the project and apply an individual approach to the applicant, considering the potential of his personality using modern methods of diagnosing internal competencies.

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From “what works” to “making it work”: A practice perspective on evidence‐based standardization in frontline service organizations

Cited by 11 publications

References 53 publications

Accountability in personalised Supported Employment-based activation services

Accountability in personalised Supported Employment-based activation services

Untitled

Youth Practice Project as an object of structural modeling

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