From servitization to digital servitization: How digitalization transforms companies' transition towards services

Favoretto, Camila; Mendes, Glauco Henrique de Sousa; Oliveira, Maicon Gouvêa de; Cauchick‐Miguel, Paulo A.; Coreynen, Wim

doi:10.1016/j.indmarman.2022.01.003

Cited by 76 publications

(52 citation statements)

References 108 publications

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“…After passing a critical point of servitization, it is worthy for firms to develop their service business because the implementation of servitization can help firms gain their suppliers' trade credit extension. Particularly in the digital era, firms can devote efforts to embarking on digital technologies such as artificial intelligence and blockchain to further enhance the implementation level of servitization (Favoretto et al, 2022;Paschou et al, 2020).…”

Section: Managerial Implicationsmentioning

confidence: 99%

The impact of servitization on trade credit in manufacturing firms: a signaling theory perspective

Wang

Chen

Shao

et al. 2022

IJOPM

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PurposeThe aim of this study is to empirically test the link between servitization and trade credit in manufacturing firms as well as the boundary conditions of this link.Design/methodology/approachUsing a unique dataset of 4,974 observations covering 838 manufacturing firms publicly listed in the United States during 1990–2020, this study examines the impact of servitization on trade credit and the moderating impacts of financial slack and service relatedness based on fixed-effect regression models.FindingsThe authors find that servitization shows a U-shaped relationship with trade credit. Besides, financial slack negatively moderates this U-shaped relationship whereas service relatedness has no significant impact on this relationship.Originality/valueThis paper is the first to empirically verify the influence of servitization on trade credit in manufacturing firms based on longitudinal secondary data and signaling theory. The research findings can provide several important theoretical and managerial implications for scholars and practitioners in operations management.

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Section: Managerial Implicationsmentioning

confidence: 99%

The impact of servitization on trade credit in manufacturing firms: a signaling theory perspective

Wang

Chen

Shao

et al. 2022

IJOPM

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“…After conducting case studies on cities on various continents, Balogun et al [ 40 ] also concluded that digital technology has a positive impact on sustainable development. In addition, the development of digitalization can not only improve the productivity of traditional industries by promoting technological innovation [ 41 ], but it can also be an essential way to promote the integrated development of the manufacturing and service industries [ 42 ]. On the one hand, digitalization promotes the deconstruction and reorganization of the existing industrial chain.…”

Section: Literature Reviewmentioning

confidence: 99%

Coupling Coordination Measurement and Evaluation of Urban Digitalization and Green Development in China

Guo

Diao

2022

IJERPH

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The coordinated promotion of urban digitalization and green development is an inevitable requirement for sustainable development in the digital age. Based on the coupling mechanism of urban digitalization and green development, in this study, we took 282 cities at the prefecture level and above in China from 2011 to 2019 as the research object, and we constructed the evaluation index system and calculated the coupling coordination degree (CD&GDD) of the two through the coupling coordination degree model. We further used the Dagum Gini coefficient, kernel density estimation, Markov chain and Moran’s I to assess the spatial effects of the regional differences, dynamic evolution trends and degree of coupling coordination. The results show the following: (1) The level of urban digitalization and green development show a fluctuating upward trend, and the interaction between the two is obvious. (2) Although the CD&GDD of most cities is continuously improving, it is still at a low level. There are large differences in the levels between the regions. (3) The inter-regional differences are the main source of the large overall differences in the CD&GDD in China, and these are mainly composed of the hypervariable density and net differences between the regions. (4) The phenomenon of “club convergence” exists in the CD&GDD. (5) The coupling coordination relationship between cities has a substantial spatial effect, and the spatial effect has obvious regional heterogeneity. The results and conclusions provide a reference for developing countries to promote green and low-carbon urban development.

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“…Servitization is one such avenue, which involves providing a range of service to the end customer, such as predictive maintenance and condition monitoring services. Since the introduction of emerging digital technologies e.g., Artificial Intelligence (AI), Blockchain etc., the focus has recently shifted towards combining digital technologies and servitization into "Digital Servitization (DS)" which can be commonly defined as the development of new and/or current services using digital technologies [2]. This field has received greater attention within the research community, with increasing number of articles pertaining to DS being published since 2017 [2].…”

Section: Introductionmentioning

confidence: 99%

“…However, despite the increasing focus in this subject matter, the issue of creating roadmaps/guidelines for businesses, in particular Small-Medium-Enterprises (SMEs) to transition into a DS business model remains scarce [2][3][4]. To create a framework/roadmap for businesses to follow, first an analysis on the key dimensions/elements of a business to measure needs to be conducted.…”

Section: Introductionmentioning

confidence: 99%

“…To transition into a digital servitization business model there are barriers that are needed to be overcome. The most common barrier is related to organization transition [2][3][4]7] and providing roadmaps/platforms for businesses to transition into a digital servitization business model efficiently and effectively. Maturity Modelling can be used to achieve this goal and is a useful tool allowing businesses to view the maturity for a specific business element and creating an improvement roadmap [8].…”

Section: Introductionmentioning

confidence: 99%

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Maturity Model Development for Digital Servitization of Manufacturing SMEs

Khan

Schaefer

Milisavljevic-Syed

2022

Advances in Transdisciplinary Engineering

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Manufacturing businesses seek to increase their revenue streams through new business models. In the context of the continuing digitization of the manufacturing sector, new business models based on digital servitization offerings are at the centre of attention. However, due to the inherent complexity involved in devising such offerings and suitable business models, many companies struggle to embark on this new value-adding pathway that is not yet well understood. Current research has highlighted the general challenges and barriers faced by manufacturing businesses, along with developing tools and roadmaps for successful transition to digital servitization. However, most studies have only focused on servitization in general, omitting the specific “digital” aspect which brings about different challenges. Accordingly, the authors first introduce the concept of digital servitization in general terms, to then discuss different types of it, along with typical barriers to entry and implementation challenges. A critical element of any digital servitization endeavor is to first assess the current state of a business, to define the desired outcome of the process, and to identify the steps and actions required to accomplish the desired end goal. This is accomplished by means of maturity models that also help in terms of benchmarking current and future state against competitors. The authors introduce the research aims and questions, the research methodology and present results from a systematic review of the literature on maturity modelling, including an overview of the maturity modelling methods encountered and their respective dimensions and levels. Finally, conclusions are drawn along with the current state of the research and future work that will be conducted.

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From servitization to digital servitization: How digitalization transforms companies' transition towards services

Cited by 76 publications

References 108 publications

The impact of servitization on trade credit in manufacturing firms: a signaling theory perspective

The impact of servitization on trade credit in manufacturing firms: a signaling theory perspective

Coupling Coordination Measurement and Evaluation of Urban Digitalization and Green Development in China

Maturity Model Development for Digital Servitization of Manufacturing SMEs

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