“From resistance to exhaustion”: defense strategies, sociodemographic variables and fighting Burnout Syndrome in banking professionals

Abstract

This study aims to verify the relationship between Burnout Syndrome (BS) and sociodemographic and functional variables and the use of defense strategies by professionals in the banking sector. Therefore, descriptive research of the survey type with a quantitative approach was conducted. Two hundred sixty-two bank employees answered the Sociodemographic and Functional Questionnaire and the Maslach Burnout Inventory – General Survey, available on Google Forms. Based on the logistic regression analyses performed for each BS dimension, the gender variable is significant for predicting the reduced professional achievement dimension. Individualism and denial strategies are significant for predicting the emotional exhaustion dimensions and depersonalization. With these data, this study is expected to alert bank managers to invest in their professionals’ physical and mental health.