From paperwork to pixels: workload and digital governance in Armenian local authorities
Arman Gasparyan
Abstract:This study examines the impact of amalgamation reforms on workload and digital governance within Armenian local authorities, against a backdrop of decentralization and government consolidation. It explores how these reforms affect public servants at different governmental levels and ordinary citizens, highlighting the transition towards e-governance as a mitigatory strategy. The research employed a mixed-method approach, incorporating document analysis, semi-structured interviews with government officials acro… Show more
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