The European Union's decision-making process has mostly been pictured as a technocratic and consensual process with little or no place for the logics of passion. The reform of the Dublin System in the wake of the refugee crisis (2015-16) has been analyzed from different angles but not from a political psychology perspective in which emotions are fully taken into account. Crises are often seen as a window of opportunity because key players engage in a strategic process of sense-making. This article explores the role of emotions in this process: to what extent do emotionsseen via crisis-framing processescontribute to the understanding of the reform of the Dublin System? To this purpose, I show first how emotions are related to crisis-framing efforts. Second, I discuss how the study of emotions contributes to the understanding of decision-making processes. I carry out a criticalframe analysis illustrated by a systematic qualitative content analysis of primary documentation. Data include European Parliament debates on the topic of the refugee crisis (covering also the points of view of the Commission and the Council), and policy documents and speeches by the main actors in the decisionmaking process, including relevant member states and non-governmental organizations.