From Insights to INTEL: Evaluating Process Mining Insights with Healthcare Professionals
Iris Beerepoot,
Niels Martin,
Jelmer Jan Koorn
Abstract:As healthcare organisations are looking for ways to improve their processes, process mining techniques are increasingly being used. Current process mining methods do not offer support for translating process mining insights into actionable improvement ideas. By performing action research at two healthcare organisations, we introduce and illustrate the INTEL funnel, a novel three-staged method consisting of process familiarisation, domain explanation and improvement ideation. Our method complements existing pro… Show more
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