From a functional service to an emotional ‘saviour’: A structural analysis of logistics values for in-home consumers

Li, Ting; Cai, Lanhui; Liu, Yanfeng; Yuen, Kum Fai; Wang, Xueqin

doi:10.1016/j.jretconser.2023.103696

Cited by 3 publications

(1 citation statement)

References 68 publications

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“…O recente crescimento do comércio eletrônico e o novo normal ampliaram drasticamente as incertezas e complexidades da logística (VIU-ROIG; ALVAREZ-PALAU, 2020;PAUL et al, 2021;EL JAOUHARI et al, 2023). Os consumidores não só encomendam mais on-line e esperam entregas mais rápidas, mas também esperam métodos de entrega mais flexíveis (HA; AKBARI; AU, 2023;LI et al, 2024;MORTIMER;ANDRADE;FAZAL-E-HASAN, 2024).…”

Section: Introductionunclassified

Mapeamento Científico das Principais Publicações na Área de Logística

Silva,

Moraes,

Azevedo

et al. 2024

RFSA

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A logística continua sendo um tema atual e em constante evolução dentro das suas áreas. Tendo em vista a diversidade de artigos publicados na área e a constante ampliação desses, com este trabalho pretende-se mapear as principais publicações científicas mais recentes na área de logística e com isso identificar as principais palavras-chave, analisar e caracterizar os padrões e as tendências dos estudos na área. Todos esses indexados na base de dados Scopus nos anos de 2019, 2020, 2021 e 2022. Foram selecionados oitenta artigos, sendo selecionados os vinte mais citados em cada ano. Para a realização desse mapeamento, foi utilizado o software SciMat, que possibilitou uma análise visual por meio de mapas temáticos e redes de palavra. Com os resultados obtidos, notaram-se grande desenvolvimento e tendências futuras em áreas tecnológicas, como blockchain, drones, IoT e tendências em áreas de sustentabilidade, apontando possibilidades de novos estudos em diversas áreas.

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Section: Introductionunclassified

Mapeamento Científico das Principais Publicações na Área de Logística

Silva,

Moraes,

Azevedo

et al. 2024

RFSA

View full text Add to dashboard Cite

show abstract

Investigating consumers’ usage intention of contactless logistics services: A learning-based score fusion approach to coping with uncertainty of perception

Chen,

Wong,

Yuen

et al. 2024

Transportation Research Part E: Logistics and Transportation Re

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How names and shapes correspond to the nature of products: an evaluation of auspicious foods

Kim,

Song

2024

APJML

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PurposeRestaurant operators often use auspicious connotations embedded in the names and shapes of dishes to increase consumers’ purchase intentions. However, the interaction effect of multiple auspicious cues (i.e. food name and shape) on purchase intentions has rarely been examined in the restaurant context. Thus, grounded in processing fluency theory, this study investigates the direct influence of the two-way interaction effect of food name (auspicious vs nonauspicious) and shape (auspicious vs. nonauspicious) on purchase intentions and its indirect influence via perceived auspiciousness and positive emotions.Design/methodology/approachUtilizing a 2 (food name: auspicious name vs. nonauspicious name) × 2 (food shape: auspicious shape vs. nonauspicious shape) between-subjects design, the authors conducted two experimental studies with 356 Chinese customers. In Study 1, which focused on a main dish, we investigated the two-way interaction effect food name × food shape on purchase intentions. In Study 2, we replicated this experimental study by focusing on a different food type (i.e. dessert) to test the direct and indirect influences of the two-way interaction of food name × food shape on purchase intentions through perceived auspiciousness and positive emotions.FindingsThe results reveal that the congruity condition of auspicious names and shapes significantly influences consumers’ purchase intentions. Congruity with auspicious food cues also indirectly affects purchase intentions through consumers’ perceived auspiciousness and positive emotions. These effects were consistently observed in two experimental studies analyzing different dish types (main dish and dessert).Practical implicationsRestaurateurs should consider utilizing auspicious food cues to attract customers. Specifically, they should combine both food name and shape to increase their perceived auspiciousness and sales.Originality/valueThis study tested processing fluency theory using auspicious food cues. This study contributes to the hospitality literature by improving our understanding of the congruence effect by exemplifying the conceptual alignment between food name and food shape.

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From a functional service to an emotional ‘saviour’: A structural analysis of logistics values for in-home consumers

Cited by 3 publications

References 68 publications

Mapeamento Científico das Principais Publicações na Área de Logística

Mapeamento Científico das Principais Publicações na Área de Logística

Investigating consumers’ usage intention of contactless logistics services: A learning-based score fusion approach to coping with uncertainty of perception

How names and shapes correspond to the nature of products: an evaluation of auspicious foods

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