From 1.0 to 2.0: Swedish municipalities online

Lidén, Gustav; Larsson, Anders

doi:10.1080/19331681.2016.1169242

Cited by 29 publications

(15 citation statements)

References 37 publications

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“…,Al- Kaabi et al (2017),Ashby et al (2015),Bennett and Manoharan (2017),Bodker and Zander (2015),Bonson et al (2015),Bonson et al (2017),Dwivedi et al (2017a),Fink (2011),Goncalves et al (2015),Halpern (2012),Hepburn (2014),Kaigo and Okura (2016),Kim and Kleinschmit (2012),Levy et al (2013),Liden and Larsson (2016),Liu and Yuan (2015),Mawela (2017),Medaglia and Zheng (2017),Medaglia and Zhu (2017), Mejabi and Fabgule (2014), Missingham (2011), Mossberger et al (2013), Pardo et al (2011), Reddick et al (2017b), Vicente and Novo (social media services is the effective means to enhance citizens' perceptions of the government transparency in the government. Transparency can be ensured when governments do everything by taking their citizens into confidence and by having their opinions on every critical decision-making processes Al-Jamal and Abu-Shanab (2016), Al-Kaabi et al (2017), Bargh et al (2014), Bergquist et al (2017), Bertot et al (2012), Bonson et al (2012), Boughzala et al (2015), Bundin and Martynov (2016), Dwivedi et al (2017a)media channels can foster citizens' awareness and trust on to government initiatives Al-Jamal and Abu-Shanab (2016), Chatfield and Brajawidagda (2014), Ceron and Negri (2016), Chhabra et al (2013), Cho et al (2012), Ganim and Kamruzzaman (2014), Goncalves et al (2015), Joshi and Rosenfield (2013), Kavanaugh et al (2012), Park et al (2014), Shah and Lim (2011), Tsui et al (2010a), Tsui et al (2010b) of the perceived benefits of the social network use in e-government.…”

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confidence: 99%

Use of Social Media in Citizen-Centric Electronic Government Services

Alryalat

Rana

Sahu

et al. 2017

International Journal of Electronic Government Research

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This article undertakes a literature review on such articles on social media and citizen-centric e-government services. This research uses 139 articles to perform the intended literature review. The keywords analysis of these articles indicates that Web 2.0, participation and open government/open data were some of the frequently used keywords in addition to the two major themes of e-government and social media on which all the articles were searched for. The analysis of research methods indicated that majority of the studies were analytical, conceptual, descriptive, or theoretical in nature. The theoretical analysis however indicated that there is a lack of theory-based research in this area. The review of literature indicated that research themes such as electronic participation, engagement, transparency, communication/interaction, trust, security and collaboration are some of the most frequently used categories under this area of research. A research framework has also been proposed from the key themes emerging from the review.

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confidence: 99%

Use of Social Media in Citizen-Centric Electronic Government Services

Alryalat

Rana

Sahu

et al. 2017

International Journal of Electronic Government Research

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“…Source: Newhart and Brooks, 2017. vetting processes, and the practices of social media, which call for quick exchanges and high interactivity (Mergel, 2013, Liden andLarsson, 2016). As institutionalization progresses, innovation can thus be stifled (Mergel, 2014).…”

Section: Box 13mentioning

confidence: 99%

E-participation: A Quick Overview of Recent Qualitative Trends

Blanc¹

2020

UN Department of Economic and Social Affairs (DESA) Working Papers

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This paper briefly takes stock of two decades of e-participation initiatives based on a limited review of the academic literature. The purpose of the paper is to complement the results of the e-government Survey 2020. As such, the emphasis is on aspects that the e-government survey (based on analysis of e-government portals and on quantitative indicators) does not capture directly. Among those are the challenges faced by e-participation initiatives and key areas of attention for governments. The paper maps the field of e-participation and related activities, as well as its relationships with other governance concepts. Areas of recent development in terms of e-participation applications are briefly reviewed. The paper selectively highlights conclusions from the literature on different participation tools, as well as a list of key problematic areas for policy makers. The paper concludes that while e-participation platforms using new technologies have spread rapidly in developed countries in the first decade of the 2000s and in developing countries during the last 10 years, it is not clear that their multiplication has translated into broader or deeper citizen participation. Beyond reasons related to technology access and digital skills, factors such as lack of understanding of citizens' motivations to participate and the reluctance of public institutions to genuinely share agenda setting and decision-making power seem to play an important role in the observed limited progress.

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“…Additionally Kaplan & Haenlein (2010) define SM as a social structure in which technology puts power in communities rather than in institutions, next to a set of open, web-based and user-friendly applications that enable users to network, share data, collaborate and coproduce content. It could be argued that the definitions of SM have come to supplant the definitions of 'Web 2.0', as it was widely used up until the early 2010s (e.g., Chun, Shulman, Sandoval, & Hovy, 2010;Molinari & Ferro, 2009), and as it occasionally still does appear (e.g., Bonsón, Torres, Royo, & Flores, 2012;Lidén & Larsson, 2016). SM has become a major venue for citizens to express their opinions and provide feedback on policies and (public) services (Bertot, Jaeger, & Grimes, 2010;Grimmelikhuijsen & Meijer, 2015).…”

Section: Theorymentioning

confidence: 99%

“…In addition, most research focuses on the What-question of SM usage: what type of content do public sector organizations share through SM platforms (e.g., Bellström, Magnusson, Pettersson, & Thorén 2016;Bonsón, Royo, & Ratkai, 2014;Lidén & Larsson, 2016). A considerably less amount addresses the How-question: how does communication with citizens through SM take place, and what shape does the interaction take (for exceptions, see e.g., Gao & Lee, 2017;Hofmann, Beverungen, Räckers, & Becker, 2013)?…”

Section: Theorymentioning

confidence: 99%

Keeping in Touch With Citizens Online: Social Media Usage in Dutch Local Government

Faber

Budding

Gradus³

2019

SSRN Journal

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In recent years, social media has become a major venue for the interplay between citizens and public sector organizations, in order to facilitate corporate dialog. However, not much comprehensive research has been done on how interactivity between local governments and citizens takes shape. Building on earlier work that addresses municipal e-government adoption, this article does empirical work on the ways in which social media is used by all 380 Dutch municipalities. It focuses on social media usage by means of a quantitative assessment through five social media platforms: Twitter, Facebook, LinkedIn, YouTube, and Instagram. In doing so, it sheds light on the interrelations between e-government adoption, social media deployment, and sophistication of use from a local government perspective. Furthermore we identify determinants for the types of social media usage by means of a stages of an e-government model consisting of three phases. We find that more densely populated municipalities with a larger and a higher-educated population use their Twitter account significantly different from their counterparts.

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From 1.0 to 2.0: Swedish municipalities online

Cited by 29 publications

References 37 publications

Use of Social Media in Citizen-Centric Electronic Government Services

Use of Social Media in Citizen-Centric Electronic Government Services

E-participation: A Quick Overview of Recent Qualitative Trends

Keeping in Touch With Citizens Online: Social Media Usage in Dutch Local Government

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