Frequency of admission to prehospital emergency medical services and satisfaction level of prehospital emergency care during active chemotherapy

Abstract

Objective: In this study, we aimed to investigate the frequency of admission to prehospital emergency medical services (PEMS) and the satisfaction level of prehospital medical care in cancer patients during the chemotherapy process. Material and Methods: A total of 218 patients receiving active chemotherapy were included in the study. A personal information form and the 112 Emergency Health Services Patient Satisfaction Scale (EHSPSS) were used to collect data. Sociodemographic characteristics and data on admission to PEMS were compared, Results: Among the patients, 162 (74.3%) had visited EMS in the previous three months. Ninety-eight (60.5%) patients had visited EMS as outpatients, and 64 (39.5%) patients had arrived via PEMS. The PEMS admission rate of patients who visit EMS from rural areas (71.9%) was significantly higher than that of patients who visit from urban areas (p < 0.001). The total satisfaction score was determined to be 89±18.1 points. According to these scores, it could be interpreted that the satisfaction rate of the patients was high. Regarding the dimension scores, the ambulance staff and emergency call center staff scores were high, while the care provided in the venue and ambulance technical equipment scores were above moderate Conclusion: Patients receiving active chemotherapy frequently visit EMS. Although these patients mostly visited EMS as outpatients, the rate of patients who visited EMS with PEMS was substantial. The PEMS patient satisfaction rate was found to be high among active chemotherapy patients. High patient satisfaction is a prominent patient-centered indicator in measuring the quality of care