Framing Digital Innovation

Fuglsang, Lars; Rønning, Rolf; Geuijen, Karin; Hartley, Jean

doi:10.1007/978-3-031-15203-0_9

Cited by 2 publications

(4 citation statements)

References 42 publications

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“…By incorporating feedback mechanisms, web analytics, and extensive analysis of big data, information technology assumes a pivotal role in facilitating the implementation of innovative management systems and processes. Such advancements are essential in enhancing the efficiency and effectiveness of public services and policies, improving organizational workflows, and generating substantial public value (Fuglsang et al, 2022). Moreover, the engagement of private organizations and the empowerment of citizens are fundamental elements of open and collaborative innovation approaches fostering the creation of new capabilities through co-creation.…”

Section: Technological Processesmentioning

confidence: 99%

“…These labs actively engage in conceptualization, prototyping, and experimentation of projects aimed at enhancing digital government (e-Gov) practices. Examples of such projects include the development of specialized applications, digital process automation, the implementation of secure digital document issuance systems, and the redesign of institutional portals (Fuglsang et al, 2022;Galhardo, 2019).…”

Section: Characterization Of Research Laboratoriesmentioning

confidence: 99%

“…These projects can bring about significant conceptual changes in the public sector. The analyzed laboratories have been identified as mediation and articulation hubs (Lauriano & Ferreira, 2022) facilitating collaboration between public organizations and civil society, aiming to transform how public value is provided and co-produced (Gesierich, 2023;Fuglsang et al, 2022).…”

Section: Practical and Academic Implicationsmentioning

confidence: 99%

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Innovation Labs in South American Governments: Congruencies and Peculiarities

Silva Junior,

Emmendoerfer

2023

BAR, Braz. Adm. Rev.

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Availability: NAP2. (2023). Open data and research tools (Version 1) [Data set]. Zenodo. https://doi.org/10.5281/zenodo.7854213. BAR -Brazilian Administration Review encourages data sharing but, in compliance with ethical principles, it does not demand the disclosure of any means of identifying research subjects.Plagiarism Check: BAR maintains the practice of submitting all documents received to the plagiarism check, using specific tools, e.g.: iThenticate.Peer review: is responsible for acknowledging an article's potential contribution to the frontiers of scholarly knowledge on business or public administration. The authors are the ultimate responsible for the consistency of the theoretical references, the accurate report of empirical data, the personal perspectives, and the use of copyrighted material. This content was evaluated using the double-blind peer review process. The disclosure of the reviewers' information on the first page is made only after concluding the evaluation process, and with the voluntary consent of the respective reviewers.

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Section: Technological Processesmentioning

confidence: 99%

Section: Characterization Of Research Laboratoriesmentioning

confidence: 99%

Section: Practical and Academic Implicationsmentioning

confidence: 99%

See 1 more Smart Citation

Innovation Labs in South American Governments: Congruencies and Peculiarities

Silva Junior,

Emmendoerfer

2023

BAR, Braz. Adm. Rev.

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“…Public organisations are of great importance to a well-functioning society as they provide vital services in today’s society, including education, key utilities and infrastructure (e.g. Fuglsang and Rønning, 2014). Health care is another key example.…”

Section: Introductionmentioning

confidence: 99%

Public user innovation: exploring the support mechanisms and user roles in a public organisation

Fosstenløkken

2022

EJIM

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PurposeThis article expands literature on user innovation by exploring the mechanisms that support user innovations in the context of a public organisation. Research has hitherto documented support mechanisms for user innovation in producer companies, where users contribute in early or temporary innovation phases as external non-employees or lead-users engaged by the producer. Complementarily, this paper explores a lesser known area of support mechanisms, those that support internal user innovations in a public sector setting.Design/methodology/approachEmploying a qualitative study of a Norwegian public hospital at the interface between users (personnel and patients) and organisational support (facilitators who orchestrate user innovations), this article analyses in-house user innovation based on observations, text documentation and interviews over a four-year period.FindingsIn this public hospital, holistic organisational facilitation of “public user innovators” formed the key support mechanism built on “people” (facilitating co-creation), “process” (facilitating ideas, project realisation and implementation) and “coordination” (facilitating systems and communication). The findings show that public and producer organisational mechanisms both resemble and differ in many respects, as illustrated by the framework developed to describe these characteristics, such as that producers insource users, while the public organisation outsources production.Originality/valueThe originality of the article lies in the identification and description of “public user innovation”, a new term developed from this study of a public organisation in contrast to the dominant literature on producer companies. This article contributes new insights by differentiating the roles of user innovators and the mechanisms that support such innovations. New implications are drawn from the public side of organisational support in user innovation research.

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Framing Digital Innovation

Cited by 2 publications

References 42 publications

Innovation Labs in South American Governments: Congruencies and Peculiarities

Innovation Labs in South American Governments: Congruencies and Peculiarities

Public user innovation: exploring the support mechanisms and user roles in a public organisation

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