Fragments of your communication: Email, vmail, and fax

Markus, M. Lynne; Bikson, Tora K.; El-Shinnawy, Maha; Soe, Louise L.

doi:10.1080/01972243.1992.9960121

Cited by 44 publications

(22 citation statements)

References 18 publications

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“…Although Cerise members can ignore such notices, few do for long, especially when they are expecting a message. Social pressures are also brought to bear on e-mail use (see also Markus et al 1992). For example, one Cerise member, who also has an off-site office, was informally chided for only checking his e-mail four times a day.…”

Section: Discussionmentioning

confidence: 98%

“…Markus et al (1992) found that accessibility of the medium and of people via the medium (i.e., critical mass) and social pressures to conform to certain media use contributed to differences between organizations in the use of electronic mail, voice mail, and fax. Thus, group norms can dictate practice.…”

Section: Group Norms and Practicesmentioning

confidence: 97%

“…The content of the work carried out by the group and by individuals in the group also affects media choice (Markus et al 1992;Daft and Lengel 1986). Since most professional and managerial jobs call upon a variety of work relationships, it is likely that people will choose to use different communication media for different kinds of work.…”

Section: Group Norms and Practicesmentioning

confidence: 99%

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Work relationships and media use: A social network analysis

1995

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Abstract.Our research provided empirical evidence about the alternative means of communication used by 25 members of a resehrch group who had available to them: unscheduled face-to-face encounters, scheduled face-to-face meetings, electronic mail, telephone, fax, and desktop videoconferencing. The intent of our research is to learn whether there are elements in existing group communication patterns that suggest how future communication systems can be designed or selected to fit the actual work relationships of a group. A detailed social network survey provided information about what members of the group communicated about, how they communicated, and with whom they communicated. Most communication was done through a combination of media, but predominately through unscheduled encounters, electronic mail, and scheduled meetings; people rarely vldeoconferenced, telephoned, or faxed. Factor analysis reduced the 24 work relationships to six distinct dimensions: receiving work. giving work, collaborative writing, major emotional support, sociabihty, and computer programming. The proportion in which the three main media were used varied according to the nature of the work dimension. Our findings suggest that a multivariate perspective that considers group norms and practices, social networks, and work dimensions is necessary to analyze media use.Key Words: computer-mediated communication, electronic mail, information technology, collaborative work, media choice, multimedia integration, network analysis, social networks, videoconferencing, work communication Can we discover which kinds of communication media are used, and presumably preferred, for different types of work? To do so, we need to study an organization which has available a wide range of media, and we need to use a method that can identify which media are used for which kinds of communication. In order to examine this issue, we asked members of a university research group to complete a social network survey about their choice of communication media for different work relationships, that is, for specific kinds of interaction at work, such as giving instruction, demonstrating work, or disagreeing with others. The 25 computer scientists provided information about their use of unscheduled face-toface encounters, scheduled face-to-face meetings, e-mail, telephone, fax, and desktop videoconferencing for each of the work relationships.

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Section: Discussionmentioning

confidence: 98%

Section: Group Norms and Practicesmentioning

confidence: 97%

Section: Group Norms and Practicesmentioning

confidence: 99%

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Work relationships and media use: A social network analysis

1995

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“…Other empirical research has compared and contrasted the new media (Rice, 1992;Adams, Nelson & Todd, 1993;Markus, Lynne, Bikson, El-Shinnawy & Soe, 1993;Soe & Markus, 1993). Except for Markus et al (1993) and Soe and Markus (1993) none of these studies examined alternative electronic media in the same organizational settings. In addition, none of the above studies explicitly employed the theoretical framework of MRT.…”

Section: Introductionmentioning

confidence: 93%

The poverty of media richness theory: explaining people's choice of electronic mail vs. voice mail

El-Shinnawy¹,

Markus²

1997

International Journal of Human-Computer Studies

142

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“…Because these analyses focus on individual-use technologies rather than interdependent ones, they typically do not take into account implementation processes in organizational environments in general or interdependency and critical mass among team members in particular. Therefore, our measures also rely on prior studies that are more socially or organizationally oriented (e.g., [4], [16], [17], [20], [21], [25], [32]). …”

Section: Introductionmentioning

confidence: 99%

Mobile Technology and Action Teams: Assessing BlackBerry Use in Law Enforcement Units

Straus

Bikson

Balkovich

et al. 2009

Comput Supported Coop Work

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This research explores the effectiveness of mobile wireless information and communication technologies (ICTs) for law enforcement teams. Pilot trials of RIM BlackBerries in two U.S. law enforcement organizations provided an opportunity to assess acceptance, use, and perceived performance benefits as well as factors influencing these outcomes. Data were collected from semi-structured interviews, user surveys, and system logs. Although the work teams and tasks were similar in the two organizations, the outcomes, while generally positive, differed markedly. Results illustrate how mobile wireless ICT can meet the unique needs of action teams and the particular importance of technical factors, functionality, and implementation processes in deploying a technology to support rapid information access, communication, and coordination. We expect that these findings will generalize beyond action teams as more mobile workers in a variety of domains adopt wireless handheld technologies.

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Fragments of your communication: Email, vmail, and fax

Cited by 44 publications

References 18 publications

Work relationships and media use: A social network analysis

Work relationships and media use: A social network analysis

The poverty of media richness theory: explaining people's choice of electronic mail vs. voice mail

Mobile Technology and Action Teams: Assessing BlackBerry Use in Law Enforcement Units

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