Fostering Virtual Guide in Exhibitions

Rzayev, Rufat; Karaman, Gürkan; Henze, Niels; Schwind, Valentin

doi:10.1145/3338286.3344395

Cited by 14 publications

(9 citation statements)

References 15 publications

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“…Contrary to other current conceptualizations (Oh et al, 2018), our findings imply that copresence (a cognitive evaluation) can and should be disentangled from other constructs like connectedness (an affective evaluation) that have been increasingly included in the definition of social presence. This unidimensional distinction regarding copresence is particularly important considering a recent work in MR-based interactions with VHs which have leveraged social presence scales combining affective and cognitive items without parsing out the differences across those dimensions (e.g., Rzayev et al, 2019). In sum, we suggest that social presence itself has related yet independent cognitive and affective components, which we conceptualized as copresence (being in the same space and mutually aware) and connectedness (interpersonal closeness and mutual understanding).…”

Section: Dimensionality Of Social Presencementioning

confidence: 89%

Copresence With Virtual Humans in Mixed Reality: The Impact of Contextual Responsiveness on Social Perceptions

Pimentel

Vinkers

2021

Front. Robot. AI

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Virtual humans (VHs)—automated, three-dimensional agents—can serve as realistic embodiments for social interactions with human users. Extant literature suggests that a user’s cognitive and affective responses toward a VH depend on the extent to which the interaction elicits a sense of copresence, or the subjective “sense of being together.” Furthermore, prior research has linked copresence to important social outcomes (e.g., likeability and trust), emphasizing the need to understand which factors contribute to this psychological state. Although there is some understanding of the determinants of copresence in virtual reality (VR) (cf. Oh et al., 2018), it is less known what determines copresence in mixed reality (MR), a modality wherein VHs have unique access to social cues in a “real-world” setting. In the current study, we examined the extent to which a VH’s responsiveness to events occurring in the user’s physical environment increased a sense of copresence and heightened affective connections to the VH. Participants (N = 65) engaged in two collaborative tasks with a (nonspeaking) VH using an MR headset. In the first task, no event in the participant’s physical environment would occur, which served as the control condition. In the second task, an event in the participants’ physical environment occurred, to which the VH either responded or ignored depending on the experimental condition. Copresence and interpersonal evaluations of the VHs were measured after each collaborative task via self-reported measures. Results show that when the VH responded to the physical event, participants experienced a significant stronger sense of copresence than when the VH did not respond. However, responsiveness did not elicit more positive evaluations toward the VH (likeability and emotional connectedness). This study is an integral first step in establishing how and when affective and cognitive components of evaluations during social interactions diverge. Importantly, the findings suggest that feeling copresence with VH in MR is partially determined by the VHs’ response to events in the actual physical environment shared by both interactants.

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Section: Dimensionality Of Social Presencementioning

confidence: 89%

Copresence With Virtual Humans in Mixed Reality: The Impact of Contextual Responsiveness on Social Perceptions

Pimentel

Vinkers

2021

Front. Robot. AI

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“…This is different from previous work on virtual agent positioning, such as that of Lang et al [20], in the sense that the virtual agent not only needs to find its best position and orientation given a fixed location of the user in standing VR, but also needs to adaptively move from one place to another at the right time, depending on the user's route. In prior work [17,29], the position, route, and action of the virtual agent do not support room-scale VR navigation, which greatly affects the user experience. Motivated by the above observations, we investigate and summarize the following design guidelines for virtual agent locomotion: DG1: User-centric In our study, we have to keep in mind that we only provide assisted navigation in a virtual environment through embodied virtual agents.…”

Section: Design Guidelines For Virtual Agent Locomotionmentioning

confidence: 99%

PAVAL: Position-Aware Virtual Agent Locomotion for Assisted Virtual Reality Navigation

Chen

Wang

et al. 2021

2021 IEEE International Symposium on Mixed and Augmented Reality (ISMAR)

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“…There are several attributes that the tour guides should have according to various authors (Weiler & Black, 2015;Colakoglu et al, 2010) such as being extrovert, hospitable, being responsible, having leadership attributes, having a sense of humor and being talkative, and having business ethics (Guzel, 2007), knowledge, skillset, and physical appearance (Tetik, 2006), leadership and social skills, presentation and ability to speak, and ability to understand situations, comment on issues properly, being passionate (Colakoglu et al, 2010), being highly skilled experience-brokers and consider digital technology while satisfying the needs and wants of different groups of visitors (Weiler & Black, 2015), and even being a psychologist, translator or an animator (Mancini, 2001), and surrogate parents comforting the tourists (Urry & Larsen, 2011). How much of these valuable features are required for the robots that are providing guidance services in museums (Burton, 2018;Carjaval, 2017), open areas (Kyodo News, 2018), fairs (Stricker et al 2012), hotels (Trovato et al 2017, tours (Yildiz, 2019), exhibitions (Rzayev et al, 2019;Trahanias et al, 2005), art galleries (Wynne, 2016), and airports through self-service tech (Bogicevic et al, 2017) or how the technological advancements in tourist guidance affect the way tour guides do their jobs is an essential matter to discuss. Due to this reason, learning the perspectives of professional tour guides on technological developments concerning their job and their possible impacts on tourist guidance are critical.…”

Section: Tourist Guidance and Digital Technologymentioning

confidence: 99%

The Future of Tourist Guidance Concerning the Digital Technology: A Comparative Study

Nazlı

2020

International Journal of Contemporary Tourism Research

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The advancements in robotic technologies, artificial intelligence, and digital applications prepared the grounds for occupations, especially tourist guidance in the tourism industry. The study is one of the preliminary studies in its field having a comparative approach to analyze tourist guidance concerning the development of digital technology from the perspective of tourist guidance students and Turkish professional tour guides. Simple random sampling is used in the study. The first sample is 52 tourist guidance students in a foundation university. The second sample is 20 professional tour guides. A structured interview technique is used to collect data from the students and a telephone interview technique is used for the tour guides. Findings reveal that the guides do not believe that digital development will affect their jobs negatively soon but they know there is a threat of robots with artificial intelligence, the use of digital applications, and smart technologies. They highlight the key tools on their hands such as the human touch and emotions, human expression of feelings about tourist spots instead of digital voices, apps, and virtual tours. More than half of the guidance students think that they are going to lose their jobs to a robot guide. The study enlightens the field of tourist guidance for researchers and organizations.

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Fostering Virtual Guide in Exhibitions

Cited by 14 publications

References 15 publications

Copresence With Virtual Humans in Mixed Reality: The Impact of Contextual Responsiveness on Social Perceptions

Copresence With Virtual Humans in Mixed Reality: The Impact of Contextual Responsiveness on Social Perceptions

PAVAL: Position-Aware Virtual Agent Locomotion for Assisted Virtual Reality Navigation

The Future of Tourist Guidance Concerning the Digital Technology: A Comparative Study

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