Forms of consumer protection

Abstract

The authors point to the plurality of forms of consumer protection. Private law form of consumer protection is individual protection in civil proceedings. The protection of the collective interests of consumers in most European legal systems is achieved through litigation. The Consumer Protection Act entrusts the protection of the collective interests of consumers to administrative bodies, which is realized in administrative proceedings, whose rules are characterized by considerable differences in relation to the rules provided by the Law on General Administrative Procedure. A significant unit is dedicated to the mechanism of alternative dispute resolution, especially arbitration and mediation. The shortcomings of the Law on Consumer Protection regarding certain contradictory provisions are pointed out. The legislator stimulates alternative dispute resolution, and on the other hand stipulates that contracting one of these methods does not affect the right to judicial protection. The paper also analyses the inspection.

An International Analysis of Consumers’ Consciousness During the Covid-19 Pandemic in Slovakia and Hungary

“…In this sense, new initiatives and regulations emerge to regulate digital advertising, thanks to which consumers can be better protected. (McGregor, 2017;Inglese, 2019;Mucha, 2021;Shelygov, Kodolov, Gorovoy, Troitskaya, Arifullin, 2021;Vujisić, Rapajić, 2021;Hudders, Reijmersdal, Poels, 2019) The European Commission does its best to modernise consumer protection rules as they have put forward a number of proposals to effectively upgrade the existing rules and guarantee equal treatment in single markets (Soldi, Cavallini, 2018).…”