Forgiveness as a Workplace Intervention: The Literature and a Proposed Framework

Madsen, Susan R.; Gygi, Janice; Hammond, Scott C.; Plowman, Suzanne

doi:10.21818/001c.17256

Cited by 24 publications

(7 citation statements)

References 23 publications

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“…In this case, the employees should be encouraged to discuss and ask questions regarding common service errors or mistakes that have previously occurred, rather than being punished, as management treatment is another indicator of trust and support (Gao, Janssen, & Shi, 2011). Also, training should be created for employees to learn about perspective taking, interpersonal communication skills, and building and restoring trust in teams, organizations, or communities (Madsen, Gygi, Hammond, & Plowman, 2009). Consistent training and reinforcement of these positive cognitive skills should lead to organizational practices that foster a climate of forgiveness.…”

Section: Practical Implicationsmentioning

confidence: 99%

Should Organizations Be Forgiving or Unforgiving? A Two-Study Replication of How Forgiveness Climate in Hospitality Organizations Drives Employee Attitudes and Behaviors

Guchait

Lanza-Abbott

Madera

et al. 2016

Cornell Hospitality Quarterly

105

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An organization’s forgiveness climate is pivotal in reducing negative and promoting positive consequences of errors, mistakes, or offenses in the workplace. This study examines the influence of a perceived forgiveness climate on learning behavior, job satisfaction, organizational commitment, and intention to leave. Using quantitative cross-sectional data collected from 128 hotel and lodging managers, Study 1 revealed that a perceived forgiveness climate was significantly positively related to learning behavior and job satisfaction. Furthermore, the results demonstrated the mediating effect of learning behavior between a perceived forgiveness climate and job satisfaction and intention to leave. Study 2 confirmed this finding using 187 hospitality management students who work as frontline employees in various hospitality organizations. A perceived forgiveness climate was again found to significantly influence learning behavior and intention to leave, as well as organizational commitment. The results also confirmed the mediating effect of learning behavior. The findings suggest that organizations should promote a climate of forgiveness to influence employee attitudes and behaviors.

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Section: Practical Implicationsmentioning

confidence: 99%

Should Organizations Be Forgiving or Unforgiving? A Two-Study Replication of How Forgiveness Climate in Hospitality Organizations Drives Employee Attitudes and Behaviors

Guchait

Lanza-Abbott

Madera

et al. 2016

Cornell Hospitality Quarterly

105

View full text Add to dashboard Cite

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“…Ancak işgörenlerin performanslarını etkileyen psikolojik ve davranışsal yapıların neler olduğu konusundaki çalışmalar son yıllarda yapılabilmiştir. Yönetim ve örgütsel davranış alanlarında yapılan bu çalışmalarda örgütsel verimliliği, dayanıklılığı ve insan kaynaklarını güçlendiren dinamiklerden biri de "affetme" olduğu görülmüştür (Madsen, Gygi, Hammond ve Plowman, 2008).…”

Section: Introductionunclassified

Okul Yöneti̇ci̇leri̇ni̇n Örgütsel Affedi̇ci̇li̇k Düzeyleri̇

Konan

NAZLI>

2018

Bingöl Üniversitesi Sosyal Bilimler Enstitüsü Dergisi

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Bu araştırmanın temel amacı okul yöneticilerinin örgütsel affedicilik düzeylerini belirlemektir. Bununla birlikte, okul yöneticilerinin örgütsel affedicilik düzeylerinin görev yaptıkları öğrenim basamağı, görev unvanı ve yöneticilikteki kıdemlerine göre anlamlı farklılık gösterip göstermediği de araştırma konusu edilmiştir. Bu amaçla nicel araştırma modellerinden genel tarama modelinde betimsel bir araştırma gerçekleştirilmiştir. Araştırmanın çalışma grubu 187 okul yöneticisinden oluşmaktadır. Veriler, Örgütsel Affedicilik Ölçeği aracılığı ile toplanmıştır. Elde edilen verilerinin analizinde aritmetik ortalama, standart sapma, t testi ve tek yönlü varyans analizinden yararlanılmıştır. Araştırma sonucunda okul yöneticilerinin örgütsel affedicilik davranışını çoğu zaman gösterdikleri belirlenmiştir. Okul yöneticilerinin örgütsel affedicilik davranışını gösterme düzeyleri arasında, yöneticilikteki kıdem ve görev unvanı değişkenleri bakımından istatistiksel olarak anlamlı düzeyde bir farklılık olmadığı görülmüştür. Buna karşın, lise yöneticilerinin örgütsel affedicilik davranışını gösterme düzeyleri ile ilkokul yöneticilerinin örgütsel affedicilik davranışını gösterme düzeyleri arasında istatistiksel olarak anlamlı düzeyde bir farklılık olduğu saptanmıştır.

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“…Finally, we examined the extent to which employees forgave their family member for the interruption. Forgiveness has been related to positive outcomes like greater life satisfaction and lower depression and anxiety, as well as to job performance and employee morale (Madsen et al, 2009 ; Riek & Mania, 2012 ), and as such is an important outcome to study.…”

Section: Reactions To Interruptionsmentioning

confidence: 99%

Employee Reactions to Interruptions from Family during Work

2021

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In contemporary workplaces, spouses, parents, and children are frequently able to reach employees through telephone, text, or email. Although some employees may welcome this level of accessibility to their families, others may react negatively, but we know little about the individual differences or situational characteristics that relate to these reactions. To examine these reactions, we recruited samples of US residents, employed outside the home in a variety of occupations, who reported that they were recently interrupted at work by a family member. We measured four reactions to the episode (anger, sadness, complaining about the interruption, and the degree to which the employee forgave the family member). Results showed reactions related to interactions between two features of the interruption (the importance of the interruption and the severity of the disruption to one's work) and the employee's preference for integrating family and work roles.

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Forgiveness as a Workplace Intervention: The Literature and a Proposed Framework

Cited by 24 publications

References 23 publications

Should Organizations Be Forgiving or Unforgiving? A Two-Study Replication of How Forgiveness Climate in Hospitality Organizations Drives Employee Attitudes and Behaviors

Should Organizations Be Forgiving or Unforgiving? A Two-Study Replication of How Forgiveness Climate in Hospitality Organizations Drives Employee Attitudes and Behaviors

Okul Yöneti̇ci̇leri̇ni̇n Örgütsel Affedi̇ci̇li̇k Düzeyleri̇

Employee Reactions to Interruptions from Family during Work

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