Forgiveness, Apology, and Communicative Responses to Hurtful Events

Bachman, Guy Foster; Guerrero, Laura K.

doi:10.1080/08934210600586357

Cited by 88 publications

(81 citation statements)

References 18 publications

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“…And I think that yeah, celebrities I guess should do the same. (Sandy) Bachman and Guerrero (2006) and Gold and Weiner (2000) propose celebrities should apologise sincerely, as Cameron states:…”

Section: Celebrity-related Driversmentioning

confidence: 99%

Would you forgive Kristen Stewart or Tiger Woods or maybe Lance Armstrong? Exploring consumers’ forgiveness of celebrities’ transgressions

Finsterwalder

Yee²,

Tombs

2017

Journal of Marketing Management

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Employing a qualitative approach, within the context of Generation Y consumers, this research investigates the internal justification processes used by consumers contemplating to forgive a celebrity who has transgressed society's norms of acceptable behaviour. A thematic analysis of data from in-depth interviews identified nine emergent categories, grouped into four themes or core drivers: celebrityrelated drivers, consumer-related drivers, context-related drivers and time-related drivers. The findings show that although there is generally no personal relationship between consumers and celebrities, consumers tend to bond with celebrities in para-social relationships. Many consumers see these relationships as similar to how they connect with friends thus leading them to show forgiveness tendencies towards a celebrity comparable to forgiving friends. The paper presents a conceptual framework highlighting the consumer's forgiveness justification process. ARTICLE HISTORY

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Section: Celebrity-related Driversmentioning

confidence: 99%

Would you forgive Kristen Stewart or Tiger Woods or maybe Lance Armstrong? Exploring consumers’ forgiveness of celebrities’ transgressions

Finsterwalder

Yee²,

Tombs

2017

Journal of Marketing Management

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“…Apologies, in turn, signal interpersonal sensitivity and a willingness to appreciate another person's perspective-important relationship repairing qualities (Steiner, 2000). Empirical evidence indicates that apologizing after a transgression may reduce blame and punishment (Darby & Schlenker, 1982), increase forgiveness (Bachman & Guerrero, 2006), reduce aggression (Ohbuchi, Kameda, & Agarie, 1989), and Emotions as Social Information 32 enhance liking and positive impressions (Darby & Schlenker, 1982;Ohbuchi et al, 1989).…”

Section: Emotions As Social Information 31mentioning

confidence: 99%

An Interpersonal Approach to Emotion in Social Decision Making

Kleef

Dreu

Manstead

2010

Advances in Experimental Social Psychology

426

595

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Social decisions are heavily influenced by emotion. For decades, the dominant research paradigm has been characterized by a focus on the decision maker's own positive or negative mood. We argue that a full understanding of the role of emotion in social decision making requires a complementary focus on interpersonal effects (i.e., the effects of one individual's emotions on the other's behavior); a focus on discrete emotions rather than general mood states; and a distinction between cooperative and competitive settings. To advance insight into these issues we present the Emotions as Social Information (EASI) model. The model is grounded in two basic assumptions, namely that individuals use others' emotions to make sense of ambiguous situations, and that the effects of others' emotions and the processes that drive them depend critically on the cooperative or competitive nature of the situation. A review of recent research supports our analysis. We demonstrate that the interpersonal effects of emotions are pervasive and can be better understood in terms of the unique social functions of each emotion than in terms of valence. Effects in cooperative settings are best explained in terms of affective reactions (i.e., emotional contagion, affect infusion, and mood management), whereas effects in competitive contexts are better understood in terms of the strategic inferences individuals draw from other's emotions. We close by discussing the implications of our model and highlighting avenues for future research. Emotions have long been regarded as disruptive forces that interfere with rational decision making. Increasingly, however, this view has given way to a functional perspective on emotions. Contemporary scholars share the idea that emotions signal the importance of events to relevant concerns, help prioritize goals, and generate a state of action readiness that prepares the individual to respond to changes in the environment (see e.g., Frijda, 1986). This not only applies to individual goals and actions but also, and perhaps especially, to social interaction and decision making -situations in which one's own behavior influences and is influenced by one or more others. Indeed, social interactions are among the most commonly reported antecedents of emotions (Anderson & Guerrero, 1998;Shaver, Wu, & Schwartz, 1992), and emotions have plenty of potential to shape behavior (Frijda, 1986;Manstead, 1991;Van Kleef, 2009).Although the last decades have witnessed a growing attention to the role of emotion in social decision making, we believe that this research has not done justice to the inherently social nature of emotion. The reason is that most research has addressed the intrapersonal Emotions as Social Information 4 effects of affective states (especially positive vs. negative moods), demonstrating that individuals' judgments and decisions are influenced by their mood state (e.g., Ashby, Isen, & Turken, 1999;Forgas, 1995;Isen, 1987;Schwarz, Bless, & Bohner, 1991;Wyer, Clore, & Isbell, 1999). Although much of this ...

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“…Aunque son muchos los factores que influyen en que el proceso de perdonar se consiga o no, aquellos que tradicionalmente han sido objeto de estudio tienen que ver con el tipo de ofensa (Fincham, Jackson y Beach, 2005;Rye y Pargament, 2002), las características del ofensor (Bachman y Guerrero, 2006;Fincham et al, 2005;McCullough et al, 1997;Wade y Worthington, 2003;Zechmeister, García, Romero y Vas, 2004) (Allemand, Amberg, Zimprich, y Fincham, 2007;Cann y Baucom, 2004;Kachadourian, et al, 2004;McCullough, Rachal, Sandage, Worthington, Brown y Hight, 1998;Tsang, McCullough y Fincham, 2006). En el ámbito de la violencia de género, el papel del perdón se relaciona tradicionalmente con la permanencia de la víctima en una relación de maltrato o, si se ha producido la ruptura de la pareja, con una mayor probabilidad de retomar la relación con el maltratador.…”

Section: Antecedentesunclassified

Escala de actitud para perdonar.

Mora-Pelegrín¹,

Montes-Berges²,

Aranda³

et al. 2018

Revista INFAD de Psicología

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RESUMEN.El perdón ocupa un lugar importante dentro de la psicología clínica actual y específicamente en las intervenciones terapéuticas. En esta investigación se presenta la construcción de una escala diseñada para evaluar la capacidad de perdonar de jóvenes y adultos, con la intención futura de aplicarla a mujeres víctimas de violencia de género. El objetivo principal fue crear un instrumento que permitiera medir el perdón en todas sus dimensiones (situacional, "hacia el otro" y "hacia uno mismo") y los diferentes tipos de respuesta que integran este constructo (cognitivas, emocionales y conductuales). El proceso se inició con la selección de ítems que fueron revisados por expertos, resultando una escala compuesta por 26 ítems que fue aplicada a una muestra de 800 personas, en su mayoría familiares y amigos de estudiantes de la Universidad de Jaén. El instrumento muestra adecuados niveles de fiabilidad y validez, evidenciando su relación con otras escalas como la Escala de Perdón Heartland (HFS). La aplicación de la escala puede contribuir a complementar los futuros estudios sobre el perdón y facilitar una herramienta para los profesionales que trabajan con personas que han sido dañadas u ofendidas por la conducta de otros. El aumento de la capacidad para perdonar y la mejora en el manejo de la empatía se han convertido en elementos clave de este tipo de terapia.Palabras clave: escala, perdón, violencia de género, empatía, satisfacción vital. ABSTRACT.Attitude to Forgive Scale The forgiveness takes up an important place within the current Clinical Psychology and specifically in the therapeutic interventions. This research presents the construction of a scale designed to

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Forgiveness, Apology, and Communicative Responses to Hurtful Events

Cited by 88 publications

References 18 publications

Would you forgive Kristen Stewart or Tiger Woods or maybe Lance Armstrong? Exploring consumers’ forgiveness of celebrities’ transgressions

Would you forgive Kristen Stewart or Tiger Woods or maybe Lance Armstrong? Exploring consumers’ forgiveness of celebrities’ transgressions

An Interpersonal Approach to Emotion in Social Decision Making

Escala de actitud para perdonar.

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