Foreign flight attendants’ stress and its impact of work-related behaviors

MBTI Personality Types of Korean Cabin Crew in Middle Eastern Airlines, and Their Associations with Cross-Cultural Adjustment Competency, Occupational Competency, Coping Competency, Mental Health, and Turnover Intention

“…This finding corresponds to previous studies highlighting that personality is an essential variable affecting an individual’s ability in terms of cultural adaptation [ 8 , 9 , 10 , 11 , 12 , 13 ], as well as research which verified that the competence of individuals in functioning effectively in cross-cultural situations plays an important role in lowering stress and burnout [ 7 , 53 ]. Additionally, foreign cabin crew in international airlines often encounter the acculturation stress, which possibly enhances their depression and will lead to intention to leave the organization [ 3 , 4 , 6 ].…”

“…Fifth, the earlier study regarding cabin crew’s stress- and work-related behaviors [ 3 ] found that the cabin crew without overseas experience tended to perceive more acculturation stress while they stayed in the Middle Eastern countries than those who had lived in other countries before joining airlines. In line with previous studies, this study supported that cabin crew members with overseas experience tended to have a high level of cross-cultural adjustment competency, which even influenced lessening turnover intention.…”

“…Furthermore, it was confirmed that acculturation stress and depression lead to cabin crew turnover intention, which refers to the employees’ behavioral intention and perceived probability of leaving the current organization [ 54 ]. Similarly, Kim et al confirmed that perceived discrimination, homesickness, and sense of inferiority as acculturative stress factors were associated with burnout in Korean cabin crew working in Middle Eastern airlines [ 3 ].…”

“…A team of researchers in Korea conducted a study of stress in cabin crew in Middle Eastern airlines. They found that among the variables of acculturation stress, perceived discrimination, homesickness, and inferiority presented differently, depending on whether they had experience living abroad before joining the airlines [ 3 ]. In other words, the group without overseas experiences tended to perceive more stress while they adapted to Middle Eastern culture than those who had lived in other countries for study or work.…”

“…Recent research has reported that the main causes of high turnover rates for foreign cabin crew are, first, acculturation stress, including culture shock and homesickness; and second, job stress caused by emotional exhaustion, jet lag, shift work, etc. [ 3 , 4 , 5 , 6 , 7 ].…”