“…Interestingly, SES has been shown in many studies to perform very well in an intermittent context, despite the fact that it has been developed for fast, rather than intermittent, demand items (Syntetos et al, ). In periodic applications, such as the one considered here, SES is unbiased (Croston, ) and associated with a very robust performance (Syntetos, Babai, & Gardner Jr, ). As such, and in order to retain the relevance with the forecast method the case organization is using, demand forecasts are generated using SES.…”