Food and Beverage Management Competencies: Educator, Industry, and Student Perspectives

Using Delphi Panels to Assess Soft Skill Competencies in Entry Level Managers

“…The six competencies in the essential category were soft skills needed to develop good working relationships with customers and employees. In 1994, food and beverage management competencies were reported by Okeiyi, Finley, and Postel (1994), identifying soft skills as essential competencies for food and beverage managers. The literature has seen a continued interest in competencies specifically related to hospitality, including competencies for club managers (Perdue, Ninemeier, & Woods, 2002), hospitality managers at different organizational levels (Kay & Russette, 2000), in the United Kingdom (Baum, 1990), and in Australia (Dimmock, Breen, & Walo, 2003).…”

The Use of Case Study Competitions to Prepare Students for the World of Work

“…Moreover, educators sometimes find themselves in a philosophical battle over the fundamental mission of higher education and its relation to the ever-evolving requirements of commerce (Chung-Herrera et al, (2003). A critical factor in this debate is achievement of consensus with regard to the skills and competencies students need in order to be successful contributors to the companies that will eventually employ them (Okeiyi et al, 1994;Tetreault, 1997) Questions about how and what students learn in academia lie at the heart of a current, heated debate in higher education (Arum and Roksa, 2011). In some cases, this discourse has propelled institutions to use assessment tools that measure students' learning and engagement (Kuh, 2009).…”

Leadership behaviors in undergraduate hospitality management and dietetics students

“…Both studies identified human relations skills to be among the most important competencies Okeiyi, Finley, and Postel (1994) surveyed 301 (33 response rate) restaurant and hotel managers to determine skills needed for success as hospitality managers.…”

“…Alumni, employers, and faculty members all report the need for leadership in hospitality management graduates Nelson & Dopson, 2001 ;Okeiyi, Finley, & Postel, 1994). Casado (2003) found that alumni and lodging professionals perceived hospitality leadership to be the most important course in hospitality management curricula.…”

“…Hospitality and dietetics employers, students, and futurists have indicated that leadership skills, abilities, and qualities are the most important competencies for success Nelson & Dopson, 2001;Okeiyi, Finley, & Postel, 1994;Smith Edge, 2003). Educators have stressed the importance of developing leadership skills and behaviors in students and have suggested the need for curriculum reform to incorporate leadership development into undergraduate education programs (Lewis, 1993;Umbreit, 1992).…”