Abstract:In this article, the authors describe a 10-step procedure for conducting program evaluation in the human performance improvement (HPI) context, followed by a case study illustrating the procedure taken and outcomes produced. A team of graduate students at Boise State University completed an evaluation study of an administrative services qualification card program in a not-for-profit organization by following the 10-step evaluation procedure. The end result was a set of evidence-based recommendations focused on… Show more
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