Following a 10-Step Procedure to Evaluate the Administrative Services Qualification Card Program

Abstract

In this article, the authors describe a 10-step procedure for conducting program evaluation in the human performance improvement (HPI) context, followed by a case study illustrating the procedure taken and outcomes produced. A team of graduate students at Boise State University completed an evaluation study of an administrative services qualification card program in a not-for-profit organization by following the 10-step evaluation procedure. The end result was a set of evidence-based recommendations focused on improving the quality of the program. 6