Flexible Environments for Hybrid Collaboration: Redesigning Virtual Work Through the Four Orders of Design

Abstract

The COVID-19 pandemic made visceral for many the fact that virtual forms of collaboration— simultaneously liberating and frustrating—are here to stay. Workers’ frustrations demonstrate that challenges remain for work and its design in increasingly “hybrid” collaboration— work in which some people, interacting face-to-face, are co-located while others with whom they work are remote. Using Buchanan's four orders of design, in conjunction with management and information systems scholarship, we present a framework for improving these virtual forms of collaboration. In this article, we review the latest knowledge from these disciplines on virtual collaboration through the lens of the four orders of design. In doing so, we demonstrate that conceiving of work in terms of flexible collaborative environments could increase the unity of purpose between work and workers by leveraging the capabilities of varying degrees of virtuality to engender experiences that benefit all those who interact with work systems.

The impact of eHealth on relationships and trust in primary care: A review of reviews

“…116 As teams increasingly work in hybrid environments, organizational behaviour literature can provide valuable insights into optimal ways in which teams can build relationships. 117 Although some of the reviews included in our study provided a few recommendations for the use of technology in primary care settings, these were not always clearly stated or presented as actionable strategies, nor did they directly focus on relationships or trust. Our review addresses this gap by presenting some key recommendations and implications for different stakeholders (such as patients, providers, managers, policy makers, educators, and technology developers) relating to optimal ways to design and use eHealth to facilitate relationship and trust building in different aspects of primary care (such as care delivery, care coordination, team communication, and training/education).…”

Virtuelle Flurgespräche und Status-Updates: Zusammenarbeit in avatar-basierten Arbeitsumgebungen

“…Durch die rasante Digitalisierung in den letzten Jahrzehnten werden immer mehr digitale Technologien in den Arbeitsalltag von Teams integriert (Meluso et al. 2022 ). Um zwischen reinen face-to-face Teams, hybriden Teams und ausschließlich virtuellen Teams zu unterscheiden, beschreiben Griffith und Neale ( 2001 ) daher einen linearen Zusammenhang zwischen dem Umfang und der Häufigkeit, mit der digitale Werkzeuge verwendet werden, und der Virtualität eines Teams.…”

“…je häufiger Technologien verwendet werden wie Instant Messengers, Blogs, Kalenderplattformen, online-basierte Projektmanagementsysteme, E‑Mails, Videokonferenzsysteme und computerbasierte Überwachungssysteme (Ganesh und Gupta 2010 ; Meluso et al. 2022 ; Vocke und Mörike 2020 ). Mithilfe dieser Dimension betrachten wir in dieser Studie das Zusammenspiel unterschiedlicher IKT-Lösungen in avatar-basierten Büroumgebungen.…”

A Review and Framework for Modeling Complex Engineered System Development Processes

“…2 Researchers have begun to build theory for traditional systems engineering processes [19] and frameworks for particular CES contexts, such as autonomous vehicles [20] or Internet of Things 1 An artifact is any piece of technology designed to serve a specific purpose, often used as "an umbrella term for any technical product of human minds including physical parts, software, processes, information, etc." [1], [33], up to and including the designed roles of people in those systems [89]. 2 Throughout his work on behalf of the United States National Science Foundation (NSF), the United States Department of Defense (DoD), and the International Council on Systems Engineering (INCOSE), Collopy [23] and Topcu et al [90] identified several areas "ripe for exploration" to address these needs, including abstraction and model-based system design.…”