Fitness Center Service Quality Model Confirmation SQAS-19

Walker, Joseph T.; Farren, Gene L.; Dotterweich, Andrew; Gould, James; Walker, Laura

doi:10.18666/jpra-2017-v35-i4-7922

Cited by 7 publications

(5 citation statements)

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“…In this context, SOP in OAE is understood as a set of overlapping personal relationships that can be facilitated by OAE instructors through a variety of pathways, namely engaging the emotional, cognitive, practical, relational, scale, and temporal elements of SOP (see Figure 2) (Hutson, 2014a). Importantly, Hutson (2014a, p. 46) and others (Vaske & Kobrin, 2001;Walker & Chapman, 2003) saw SOP as an avenue for developing environmental ethics in political and personal ways.…”

Section: Sop Pedagogy and Models In Oaementioning

confidence: 99%

(Re)Making Sense of Place in Outdoor Adventure Education

Goodman

2023

Journal of Experiential Education

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Background: Research in outdoor adventure education (OAE) and related fields has argued that OAE programming can problematically reproduce dominant ways of being around patriarchy and whiteness. In particular, scholars have forwarded specific critiques of sense of place (SOP) in OAE or related fields. Purpose: This article investigated and critiqued SOP as a fundamental curricular concept and offered an anticolonial analytical tool for educators. The article posited that SOP is a key site of intervention for OAE educators and programs with anticolonial goals because of the historical, sociocultural, and economic foundations of SOP in OAE. Methodology/Approach: This study employed an anticolonial and antiracial capitalist theoretical framework and qualitative methods including thematic study of select literature on environmental conservation and colonialism, analysis of fundamentals of anticolonial pedagogical frameworks, and interview findings from mentor-partners in OAE and related fields. Findings/Conclusions: This study developed an anticolonial analytical tool to understand and interpret SOP in OAE through an anticolonial lens. Implications: The purpose of this tool is to assist practitioners and educators in the analysis of their own SOP pedagogy and practices and to encourage the development of SOP curricula toward anticolonial aims.

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Section: Sop Pedagogy and Models In Oaementioning

confidence: 99%

(Re)Making Sense of Place in Outdoor Adventure Education

Goodman

2023

Journal of Experiential Education

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“…Interactions between the phenomena of service quality and customer satisfaction and the expected repetitive purchasing or loyalty phenomena as a natural result of the interaction and satisfaction among them are critical to sports marketing and have been explored by numerous researchers (e.g., García-Fernández, Gálvez-Ruíz, Pitts, Vélez-Colón, & Bernal-García, 2018b;Howat & Assaker, 2013;Walker, Farren, Dotterweich, Gould, & Walker, 2017). In particular, Oliver (1993) states that satisfaction is a psychological consequence resulting from an experience or emotional response to experiences associated with a purchase.…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

Effect of Customer Experience Quality on Loyalty in Fitness Services

Eskiler

Safak

2022

Physical Culture and Sport. Studies and Research

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Customer experience quality is an important and relatively new concept for service businesses in gaining a sustainable competitive advantage. Although the literature on customer experience quality is expanding, there is a gap concerning the antecedent and consequences of customer experience in fitness services. In this context, we tested a model that explains the precursors and implications of customer experience quality in the context of fitness services. This study was based on a non-experimental, depictive, and descriptive design. Within the scope of this study, 287 participants (216 male, 71 female) selected through a convenience sampling technique applied a self-administered questionnaire. Data were analyzed through confirmatory factor analysis and a structural equation model. The findings show that service result quality, customer–employee interaction quality, and customer–customer interaction quality affect customer experience quality, which in turn affects customer loyalty. These results show that improving the service outcome quality results in customers who experience high-quality customer–employee and customer–customer interactions becoming loyal customers.

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“…Bricker and Kerstetter (2000) claimed that place-dependent tourists show more interest in resource conversation. Walker and Chapman (2003) reported that almost all environmentally friendly acts are significantly influenced by place attachment when researching traveller behaviour in a Canadian national park.…”

Section: Literature Reviewmentioning

confidence: 99%

Pro-environmental behaviour of the residents in sensitive tourism destinations

Lee

Chen

et al. 2022

Journal of Vacation Marketing

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This study focuses on the antecedents of sustainable development in tourism destinations and explores residents’ environmental knowledge and perceived justice and how these influence pro-environmental behaviour. The study discusses: (a) environmental knowledge and environmental sensitivity; (b) perceived justice and residents’ satisfaction; (c) place attachment; and (d) pro-environmental behaviour. By presenting seven hypotheses for analysis, the study develops a measurement framework that involves resident perception of justice in Kaifeng, one of the first sets of the 24 ‘Historical and Cultural Cities in China’. A pilot survey (103 respondents) and a final survey (558) were conducted to identify the role of the antecedents of residents’ pro-environmental behaviour in a tourism destination. The results reveal the positive influence of environmental knowledge, environmental sensitivity, and perceived justice on pro-environmental behaviour. This finding expands our cognition of the inter-relationships of the dimensions that belonged to the construct. The study illustrates that perceived justice significantly influences overall community satisfaction and indirectly impacts pro-environmental behaviour in tourism destinations. This pioneering study thus expands the early framework of pro-environmental behaviour and provides practical information to amplify the concept of justice in tourism studies.

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Fitness Center Service Quality Model Confirmation SQAS-19

Cited by 7 publications

References 0 publications

(Re)Making Sense of Place in Outdoor Adventure Education

(Re)Making Sense of Place in Outdoor Adventure Education

Effect of Customer Experience Quality on Loyalty in Fitness Services

Pro-environmental behaviour of the residents in sensitive tourism destinations

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