Abstract:Purpose
The purpose of this paper is to propose an overarching unifying theory where first-mover advantages are a conditional effect, not a main effect. By offering a closer look at how the firm, market and product characteristics influence the supply and demand of innovations, this research furthers our understanding of the advantages and disadvantages for first movers.
Design/methodology/approach
This paper explores first-mover advantages as a conditional effect. Adopting a contingency perspective, the aut… Show more
“…Therefore, SMEs do not face pressure to follow their competitors in adopting this technology. This result also highlights the advantages of early adoption of AIbased chatbots as a way for small businesses to gain a competitive edge [133].…”
Developments in artificial intelligence (AI) have led to the emergence of new technologies offering unique business opportunities. This study examines the factors influencing AI-based chatbot implementation by small and medium enterprises (SMEs). We grounded the study's conceptual model in the technology-organisation-environment (TOE) framework. Employing a quantitative research methodology, we collected data from 292 SME respondents via an online survey. We then utilised covariance-based structural equation modelling (CB-SEM) to analyse the data. The empirical results reveal that perceived employee capability, perceived availability of financial support, perceived top management support, perceived cost, perceived complexity and perceived relative advantage are positively associated with SMEs' AI-based chatbot adoption intention. This study thus contributes to the scarce literature on the adoption of AI-based chatbots for SMEs in developing small island countries. The findings provide meaningful insights to developers, marketers and SMEs to enhance firms' performance and competitiveness by increasing the adoption of AI-based chatbots.
“…Therefore, SMEs do not face pressure to follow their competitors in adopting this technology. This result also highlights the advantages of early adoption of AIbased chatbots as a way for small businesses to gain a competitive edge [133].…”
Developments in artificial intelligence (AI) have led to the emergence of new technologies offering unique business opportunities. This study examines the factors influencing AI-based chatbot implementation by small and medium enterprises (SMEs). We grounded the study's conceptual model in the technology-organisation-environment (TOE) framework. Employing a quantitative research methodology, we collected data from 292 SME respondents via an online survey. We then utilised covariance-based structural equation modelling (CB-SEM) to analyse the data. The empirical results reveal that perceived employee capability, perceived availability of financial support, perceived top management support, perceived cost, perceived complexity and perceived relative advantage are positively associated with SMEs' AI-based chatbot adoption intention. This study thus contributes to the scarce literature on the adoption of AI-based chatbots for SMEs in developing small island countries. The findings provide meaningful insights to developers, marketers and SMEs to enhance firms' performance and competitiveness by increasing the adoption of AI-based chatbots.
“…Although research provides evidence that supports the first-mover advantages, there are contrary findings that the late entrants may show better performance despite less time-in-market [ 5 , 6 , 13 , 39 ]. Ashrafi & Ravasan [ 18 ], Baker et al [ 21 ], and Heiens et al [ 40 ] proposed that marketing efforts may overcome limitations due to later entry timings.…”
Section: Literature Review and Hypotheses Developmentmentioning
confidence: 99%
“…Early market entry is generally considered a competitive strength in the extant literature linked to achieving a larger market share [ 3 , 4 ]. However, Chavez & Chen [ 5 ] and Gómez et al [ 6 ] contended this dominant view arguing that competitive advantage is not entirely dependent on early market entry as late entrants can equally gain market share by strategically aligning their marketing strategies with market and customer needs.…”
Section: Introductionmentioning
confidence: 99%
“…However, researchers such as Zachary et al [ 13 ] challenged this view by debating the optimal market entry timing. Further, Chavez & Chen [ 5 ] and Cozzolino et al [ 16 ] argued that both early and late entrants could gain competitive advantages if they possess the necessary skills and competencies and align them with market conditions to offset entry timing advantages. These studies reported that order-of-entry does not necessarily lead to lower market share challenging the dominance of early entrants and suggesting that late entrants who spend less time in the market can equally achieve desired market share.…”
Section: Introductionmentioning
confidence: 99%
“…The suggestions included effective utilization of firm characteristics [ 18 ], developing a market orientation [ 19 ], and incrementally improving product attributes [ 20 ]. In addition, Chavez & Chen [ 5 ] and Baker et al [ 21 ] proposed several innovation avenues to mitigate late entry disadvantages. The authors explained that late-entrant startups and small firms could vastly reduce late-entry risks through innovation, as late entrants and incumbents rely on innovation to maintain market positions.…”
This study examines (i) the relationship between first social mover multinational corporations (MNCs) and corporate social innovation (CSI); (ii) the impact of MNCs’ CSI on social value creation; and (iii) the moderating role of local embeddedness on the relationship between the first social mover MNCs, CSI, and social value creation. The study builds from the behavioral theory of social entrepreneurship. Primary data was collected from 150 MNCs operating in Nigeria—a social and resource-constrained emerging market in sub-Saharan Africa. Findings show that there is a positive relationship between first social mover MNCs and CSI. The findings also show that CSI has a positive relationship with social value creation. Furthermore, the findings reveal that local embeddedness strengthens the path between first social mover MNCs, CSI, and social value creation path. These findings have important implications for CSI and international management research as well as the growth and management of MNCs operating in emerging markets in sub-Saharan Africa.
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