Firm capability assessment via the BSC and DEA

Abstract

PurposeThis study proposes an objective assessment model to evaluate the performance of internal and external capabilities of firms. It facilitates firms to invest appropriate resources to cultivate the organizational capability necessary to meet the requirements of the performance indicators.Design/methodology/approachThis study integrates the concepts of resource-based theory, the organizational capability concept, and conduct a performance analysis to the four perspectives of the BSC by implementing the fuzzy set theory and data employment analysis.FindingsThe findings show that the appropriate strategies help allocate available resources and capabilities during the different product life cycle, which provides practical guidelines for firms to achieve sustaining competitive advantage.Research limitations/implicationsThe selected factors were focused on four resources and capabilities rather than all possible factors.Originality/valueAn objective assessment model was created based on internal and external competitive performance efficiency in this research field. This model facilitates the ability of the top management to make decisions for resource allocation that will enhance firm's performance.

Efficiency Evaluation and Performance Governance of Infrastructure Construction Based on DEA and Improved Neural Networks

“…In terms of investment, there are three specific indicators: expenditure on park green space construction funds in financial funds, land area for green infrastructure projects, and total investment in green infrastructure projects. The output includes three specific indicators: urban green space rate, urban greenway length, and green infrastructure area [22]. The effectiveness includes four specific indicators: the proportion of days with good air quality throughout the year, PM2.5 concentrations, urban sewage treatment rate, and harmless treatment rate of urban household waste.…”

Manager perceptions of decision-making for evaluation indicators: a centralized data envelopment analysis based approach

“…Sarraf and Nejad (2020) propose DEA and grey relational analysis approaches based on a BSC for improving performance evaluation of water and wastewater companies. The fuzzy set theory and data employment analysis were employed to propose an objective assessment model for evaluating the performance of internal and external capabilities of firms (Lin et al , 2021). The BSCs and network data envelopment analysis were used to conduct a performance evaluation task from multiple perspectives (Hsu and Lin, 2021).…”

Performance prediction and optimization for healthcare enterprises in the context of the COVID-19 pandemic: an intelligent DEA-SVM model

“…Based on linear programming, DEA is a quantitative analysis approach for evaluating the relative effectiveness of comparable units of the same type (Huang et al 2019 ; Soltanifar and Sharafi 2022 ). With DEA-based models, enterprise organizational capability was studied by Lin et al ( 2021 ), sustainable development capability was measured by Jin et al ( 2022 ), and technological innovation capability was evaluated by Gu et al ( 2018 ). In terms of performance optimization, DEA-based approaches can also generate the optimization solutions for input/output resources.…”