Find me here: share store information through check-in

Abstract

PurposeThis paper aims to propose several characteristics of check-in services and investigates whether these characteristics influence customer perceived utilitarian and hedonic values. These perceived values mediate the influences of check-in services on customers' responses.Design/methodology/approachFrom the perspective of mobile check-in service, the authors proposed a framework with several hypotheses and verified the model with structural equation modeling based on questionnaire data collected from mobile device users.FindingsThe results indicate that self-disclosure, expressive support and self-congruity positively relate to utilitarian value; instrumental support positively relates to hedonic value and both hedonic and utilitarian values positively relate to continuance intention and re-patronage intention. However, sales promotion has no significant influence on both hedonic and utilitarian check-in values.Originality/valueThis study applies the concept of location-based social networks to provide new insights into the evolving user-generated content research in the interactive marketing field.

Perceived air pollution reduces consumers' self‐disclosure: The role of tense arousal

“…Second, the present research contributes to information‐disclosure literature by demonstrating that heightened tense arousal is a mechanism that leads to the reduction in consumers' willingness and behavior to disclose information. Previous research has shown that consumers' information disclosure can be influenced by many factors, such as the company–customer relationship (Leite & Baptista, 2022; Yin et al, 2022), the benefits provided by the retailers (Moon, 2000), and the personal traits of customers (Jai & King, 2016). In our paper, we show that consumers exhibit reluctance to divulge their personal information to retailers because they are unaware of the impact of air pollution perception on their tense arousal state.…”

Multirooming: generating e-satisfaction throughout omnichannel consumer journey design and online customer experience

“…OCJD emphasizes the mix of online and offline touchpoints and the degree of integration between them (Rahman et al, 2022;Yin et al, 2022b). Kuehnl et al (2019) identify three dimensions of effective consumer journey design: (1) touchpoint thematic cohesion (the degree to which consumers perceive that a common theme is shared across channels), (2) touchpoint consistency (the degree to which consumers perceive that a uniform design is JRIM 18,3 maintained across channels) and (3) touchpoint context sensitivity (the degree to which consumers perceive that channels are responsive and tailored to their goals and needs).…”

“…This behavior has its origin in the emergence of digital, mobile and social media marketing (Wang, 2021(Wang, , 2023. The consumer journey is becoming increasingly complicated as barriers between the online and offline worlds are erased (Lemon and Verhoef, 2016;Wang, 2021Wang, , 2023Ratchford et al, 2022;Yin et al, 2022b). As a result, the consumer shopping journey has become more iterative, dynamic, customized and multichannel and a key aspect of retailing strategy (Hoyer et al, 2020;Chang and Zhang, 2022;Wang, 2021Wang, , 2023.…”

How to make users fall in love with a mobile application: A moderated-mediation analysis of perceived value and (brand) love

“…Prior research shows that brand love is based on cognitive attributes, such as utilitarian benefits, which result in strong affective responses and consequently influence brand love (Langner et al, 2015). Hedonic value refers to users' sense of fun and playfulness derived from the appreciation of an experience, rather than from task completion (Yin et al, 2021;Zhou et al, 2011). Social value refers to interpersonal interactions, which are always a rich source of emotional responses (Lu et al, 2022).…”