“…These financial system reforms were necessitated by such developments as evolving macroeconomic dynamics (e.g., variable inflation rates, the establishment of a central bank, 6 growing overlap in services offered by financial institutions, etc. ), parliamentary legislative initiatives to protect depositors and foster economic development, conversion of the Post Office Savings Bank to the Lesotho Commercial Bank as well as changes in technology that enables a broadening of financial services and geographical areas over which financial services are delivered (Anchang, 2016; Ayaya, 1997; CBL, 2019; Damane, 2019a; Damane et al, 2018; Molapo & Damane, 2016; Mowatt, 2001). Between 2014 and 2018, domestic banks introduced and launched mobile and internet banking services that allow banks' clients to access various financial services remotely.…”