Introduction: Evidence is being consolidated that shows that the utilisation of healthcare services has declined in low-income countries (LICs) during the COVID-19 pandemic, particularly for mother, new-born, and child health (MNCH) services. Very little is known about the effects of the pandemic on healthcare utilisation in the Gambia, one of West Africa’s least developed and least researched countries. We set out to explore the COVID-19-related factors affecting the utilisation of antenatal and immunisation services in the Gambia, with the objective of contributing to the evidence on the pandemic’s effects on health systems in the African continent, and of drawing policy lessons for future health emergencies in LICs.
Methods: A qualitative methodology was used to explore patients’ and providers’ experiences of MNCH services during the pandemic in two Local Government Areas (LGAs) in the Gambia. The study was conducted in four health facilities purposively selected from among LGAs with the highest prevalence of COVID-19 cases and deaths. Thirty-one study participants were recruited from these health facilities, applying a theory-driven sampling framework, including health workers as well as female patients. Qualitative evidence was collected through theory-driven semi-structured interviews, and was recorded, translated into English, transcribed, and analysed thematically, applying a social-ecological framework.
Results: In our interviews, we identified five main themes and sub-themes relating to factors that were responsible for the reduction in the uptake of antenatal and immunisation services, ranging from individual factors to interpersonal, community, institutional and policy factors. Individual factors revolved around patients’ fear of being infected in the facilities, and of being quarantined, and their anxiety about passing on infections to family members. Interpersonal factors involved the reluctance of partners and family members to seek care in the facilities, as well as perceived negligence of, the possibility of mistreatment by, and being treated with disrespect by, health workers. Community factors included misinformation within the community on the origins and consequences of COVID-19, as well as mistrust of vaccines. On the other hand, institutional factors included perceptions relating to the shortage of health workers, closures of health facilities, the general suspension of MNCH services, and the perceived lack of personal protective equipment and essential medicines. Finally, policy factors were identified in relation to a general preoccupation with the consequences of COVID-19 prevention measures, particularly in regard to the shortage of transport options and mandatory wearing of face masks.
Conclusions: Our findings suggest that patients’ fears of contagion, perceptions of poor treatment in the health system, and a general anxiety around the imposing of prevention measures, might have compounded the already difficult provision of MNCH services in the Gambia, contributing to a decline in utilisation. In future emergencies, the government in the Gambia, and governments in other LICs, will need to consider the unintended consequences of epidemic control measures on the uptake of MNCH services.