Field testing the AMIT Job Performance Aid: Methods, results, and implications for the Air Force maintenance community

An Investigation into the Effect of Job-Aid Design on Customer Troubleshooting Performance

“…Studies (Gery, 1991 ;Shepherd, 1997 ;Sweller & Chandler, 1994 ) were performed among industry workers while others surveyed participants in higher-education settings (Kluge et al, 2013 ). A few studies included high-school students in their study (Kancler et al, 2007 ). Early research on job aids found them to be most useful for scaffolding complex and infrequent tasks, as well as tasks where the costs of errors were high (Ormerod, Richardson, & Shepherd, 1998 ;Shepherd & Marshall, 2005 ).…”

“…Volume 30, Number 2 / 2017 DOI: 10.1002/piq 97 (Kancler et al, 2007 ). Other studies appear to have switched their focus to address factors that contribute to the successful adoption of job aids, the job or decision aids' impact on decision outcome quality, and the potential long-term consequences of user reliance (Malaescu & Sutton, 2014 ).…”

“…The experienced technicians completed their repairs faster and made fewer errors than the students, thus revealing mixed implications for the use of job aids. A study carried out among aircraft‐maintenance technicians demonstrated that using job aids could reduce repair times by 41 to 50 minutes (Kancler et al, ). Other studies appear to have switched their focus to address factors that contribute to the successful adoption of job aids, the job or decision aids' impact on decision outcome quality, and the potential long‐term consequences of user reliance (Malaescu & Sutton, ).…”

“…Th ey were also used to support tasks in which the costs of errors were high (Rossett & Gautier-Downes, 1991 ). Other studies revealed that the use of job aids resulted in time savings with regard to repairing tasks and improving time spent on training (Elliott & Joyce, 1971 ;Kancler, Curtis, Stimson, & Jernigan, 2007 ).…”