Festival travellers’ pro-social and protective behaviours against COVID-19 in the time of pandemic

Chi, Xiaoting; Cai, Gangwei; Han, Heesup

doi:10.1080/13683500.2021.1908968

Cited by 53 publications

(65 citation statements)

References 35 publications

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“…There is ample practical guidance on risk assessment, contingency planning, and operational management if a crisis or catastrophe happens during an event (cf. Bowdin et al, 2012 ), with some dedicated recommendations emerging from research on COVID-19 (Ludvigsen and Hayton, 2020 ; Chi et al, 2021 ). However, as Miles and Shipway ( 2020 : 537) have observed, event management studies “could be better informed by disaster management and resilience studies”, furthermore contending that there has been a paucity of studies on managing crises and disasters for sport events in particular.…”

Section: Literature Reviewmentioning

confidence: 99%

Experiencing Event Management During the Coronavirus Pandemic: A Public Sector Perspective

Coles

Garcia

O'Malley

et al. 2022

Front. Sports Act. Living

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Events have played a significant role in the way in which the Coronavirus pandemic has been experienced and known around the world. Little is known though about how the pandemic has impacted on supporting, managing and governing events in municipal (i.e., local) authorities as key stakeholders, nor how events have featured in the opening-up of localities. This paper reports on empirical research with senior events officers for local authorities in the UK on these key knowledge gaps. Specifically, it examines events officers' unfolding experiences of the pandemic. The paper points to unpreparedness for a crisis of this scale and magnitude, and the roles of innovation, adaptation and co-production in the emergent response. It highlights the transformative nature of the pandemic through reconsiderations of the purpose of public sector involvement in events and, from a policy perspective, how relatively smaller-scale, more agile and lower-risk arts events and performances can figure in local recovery. Finally, while the effects on, and response of, the body corporate (the local authority) to crises is an obvious focus, it is important to recognise those of the individuals who manage the response and drive change.

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Section: Literature Reviewmentioning

confidence: 99%

Experiencing Event Management During the Coronavirus Pandemic: A Public Sector Perspective

Coles

Garcia

O'Malley

et al. 2022

Front. Sports Act. Living

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show abstract

“…Other studies have focused on domestic and protected natural areas tourism, which has been viewed as an important way to mitigate the tourism crisis and benefit residents’ physical and mental health [ 6 , 7 , 8 , 9 ]. With the unpredictability of pandemics on a global level, sustainable festival tourism tactics are an essential issue because festivals significantly affect tourists’ norms and pro-social intentions [ 10 ]. Positive behavioral intentions associated with the festival contribute not only to the social cohesion of the community but also to the local economy [ 11 , 12 ], which would benefit both the social and economic recovery from the pandemic.…”

Section: Introductionmentioning

confidence: 99%

“…However, few studies have verified the relationship and difference between cognition and emotion. Additionally, because of the social distancing measures, most of the tourism research related to COVID-19 is based on online survey data, and the respondents are only considering travelling [ 3 , 4 , 10 , 15 , 17 , 18 ]. Few studies can evaluate behavioral intentions after participation in festive events during the pandemic [ 19 ].…”

Section: Introductionmentioning

confidence: 99%

How Fear of COVID-19 Affects the Behavioral Intention of Festival Participants—A Case of the HANFU Festival

Yang

Luo

Yao

2022

IJERPH

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The recovery of the tourism industry is an important issue that has attracted much attention during the COVID-19 pandemic. Sustainable and safe festival tourism is considered an effective way of aiding in the recovery of the industry. A face-to-face survey of participants in the Guangzhou Hanfu Festival was conducted to examine the relationship between fears of COVID-19, perceived risks, perceptual evaluations, festival attitudes, behavioral intentions, and crowding during this difficult time. Results clarified how fear affects behavioral intentions in festival research, and the mediation role of perceived risk and the moderation role of crowding was confirmed. A timely set of recommendations was provided to festival operators and local governments.

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“…On the other hand, a novel and highly contagious virus was spreading across the continent, creating a pressing need for restrictive health and safety measures. In this short transition period from pre-pandemic tourism to a new pandemic era (Chi et al, 2021), operational tensions accelerated particularly for frontline employees (FLE), including frontline service sector managers (FLSSM) whose job roles are characterized by direct customer interaction (Vo-Thanh et al, 2020), their everyday experiences of dealing with the indeterminacies of those interactions within the servicescape (Gabriel, 2009) and their structurally weak position in the customer-employee-employer triangle (Bolton & Houlihan, 2010;. While previous employee-related research on the pandemic illuminates what happened to the industry's FLEs in terms of socio-economic and health-related effects (Baum et al, 2020;Karatepe et al, 2021;Sigala, 2021;Vo-Thanh et al, 2020), we turn to them as knowledgeable actors who made crisis management happen.…”

Section: Introductionmentioning

confidence: 99%

“…Tourism and hospitality organizations have a special responsibility during a pandemic (Chi et al, 2021) because hosting international tourists risks spreading contagious diseases. For example, at the beginning of the pandemic tourism and hospitality organizations from the Alps helped accelerate the spread of the COVID-19 virus across Northern Europe.…”

Section: Introductionmentioning

confidence: 99%

‘We did everything we could’: how employees’ made sense of COVID-19 in the tourism and hospitality industry

Bichler

Petry

Peters

2021

Current Issues in Tourism

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This study locates the COVID-19 pandemic in the realm of crisis management and by applying a novel paradox and sensemaking perspective, we illustrate how tourism organizations dealt with tensions between maintaining business as usual and preparing for the uncertain in the midst of an imminent winter season. We argue that it is not so much the novelty of the COVID-19 crisis per se but the paradoxes it created that should be considered if we are to understand how the crisis management of organizations unfolded in practice. We zoom in on the ad-hoc crisis management practices of small and medium-sized enterprises which have barely been analyzed through the lens of how they handled the pandemic and address this gap from the perspective of employees on the frontline. Using 22 interviews with regular and seasonal employees as a database, we show how employees perceived organizational attempts to manage the crisis and explore the interplay between organizational responses and employees' individual sensemaking/sensegiving attempts for coping with a paradoxical situation. Our contribution emphasizes paradox recognition as a critical sensemaking outcome for navigating an extraordinary crisis situation. The implications highlight several measures for coping with crises and securing operations once they are over.

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Festival travellers’ pro-social and protective behaviours against COVID-19 in the time of pandemic

Cited by 53 publications

References 35 publications

Experiencing Event Management During the Coronavirus Pandemic: A Public Sector Perspective

Experiencing Event Management During the Coronavirus Pandemic: A Public Sector Perspective

How Fear of COVID-19 Affects the Behavioral Intention of Festival Participants—A Case of the HANFU Festival

‘We did everything we could’: how employees’ made sense of COVID-19 in the tourism and hospitality industry

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