Feel free to keep quiet: The implications of employee voice expectations

Abstract

Although we know that expectations predict behavioural engagement, researchers have yet to examine the impact of voicers' expectations on the voice engagement process. This conceptual paper introduces the construct of voice expectations and explores the role that voicer expectations play in the voice process. In doing so, I build a conceptual model of the voice expectancy violation and confirmation process and discuss the role the voicer's violated or confirmed expectations can have on future decisions to speak up.