Feedback in Organizations: The Role of Giver, Receiver, and Feedback Characteristics

Chun, Jinseok S.; Kristal, Ariella; Lee, Min Ju; Qiu, Judy; Burris, Ethan R.; Choi, Jin Nam; Green, Paul Isaac; Kesebir, Selin; Yeomans, Michael

doi:10.5465/ambpp.2022.17136symposium

Cited by 1 publication

(1 citation statement)

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“…Moreover, managers also use feedback to gauge and assess peers’ and subordinates’ performance compared to defined criteria, standards and norms (Daft and Marcic, 2009, p. 573). The more experienced the feedback provider is, the more impactful the feedback is on the feedback receiver’s future behaviour (Kesebir et al. , 2022, p. 17136).…”

Section: Introductionmentioning

confidence: 99%

The multiple mediation role of message-sending skills and the ability to deal with interference in listening and feedback

Longweni,

Mdaka

2024

EJMS

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Purpose Listening is often considered the cornerstone of the communication process, with feedback being a crucial skill for effective management. The primary objective of this article was to investigate the relationship between managers’ listening skills and feedback skills from their subordinates’ perspectives. Moreover, it explores the mediating effect of message-sending skills and the ability to deal with interference in this relationship.Design/methodology/approach This article deployed a quantitative, descriptive research design. The authors developed and distributed a self-administered questionnaire via non-probability convenience sampling, resulting in 304 useable responses.Findings The results of the main direct effect test (model 1) indicate that listening is positively associated with feedback. Model 2 established that message-sending skills did not directly mediate that relationship. On the other hand, the ability to deal with interference was found to mediate the relationship. Finally, model 4 showed the multi-mediating effect of message-sending skills and the ability to deal with interference in the relationship between listening and feedback.Originality/value As far as the researchers are aware, this paper is the first of its kind to show the ability to deal with interference as a mediating factor in a statistical model. Moreover, this study is the first to present a continuous intermediary role played by message-sending skills and the ability to deal with interference in the relationship between listening and feedback.

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Section: Introductionmentioning

confidence: 99%