Fashion and the Aesthetic Aspects of Social Life

Kang, Eun Jung

doi:10.1093/monist/onx034

Cited by 3 publications

(2 citation statements)

References 2 publications

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“…Mahajan et al (2021) stated that a good design service can influence customers' trust and satisfaction. Kang (2018) explained the significance of how fashion and aesthetics have a bearing on social life since fashion presents the aesthetic quality as well as the social ties. Interior décor, in the context of the healthcare environment, also includes functional components such as the waiting room, reception counter for the ease of patient navigation, aisles and corridors, and a consultation room (Han et al, 2018).…”

Section: Literature Reviewmentioning

confidence: 99%

Determinants of patients' satisfaction and trust toward healthcare service environment in general practice clinics

Rahman

Newaz

et al. 2022

Front. Psychol.

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This study aimed to examine the healthcare service environment, patients' experience, and responses toward healthcare services in private general practice (GP) clinics. Self-administered questionnaires were used for collecting data from 367 respondents with prior experience in visiting the general practice clinics in Malaysia. SmartPLS statistical tool was used to test the underlying hypotheses. The results revealed that ambiance, service delivery, interior decor, and cleanliness had a significant influence on patients' trust and satisfaction while the exterior design is neither associated with satisfaction nor trust. Patients' satisfaction and trust had a higher significant effect on their repatronage intention, willingness to pay for a premium healthcare service, and engagement in word-of-mouth for healthcare services. In practice, both the service delivery and ambiance features of the healthcare services environment might be optimized by GP clinics. This research provides significant insights from the patients' perspective toward the GP clinics' healthcare services environment.

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Section: Literature Reviewmentioning

confidence: 99%

Determinants of patients' satisfaction and trust toward healthcare service environment in general practice clinics

Rahman

Newaz

et al. 2022

Front. Psychol.

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show abstract

“…In terms of GP clinic service environment, decorations were found to influence patients' satisfaction in a private hospital (Sahoo and Ghosh, 2016). Kang (2018) discussed the importance of aesthetic experience and fashion and its impact on social life because fashion presents aesthetic quality and it shows the social relationship. Interior d ecor also represents the interior arrangement and placement of clinic functional elements such as reception counter, waiting room and as ease of consumer navigation.…”

Section: Interior D Ecormentioning

confidence: 99%

Analyzing health-care service environment with Malaysian general practice clinics

Rahman

Newaz

Hemmati

et al. 2021

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PurposeThe purpose of this study is to explore the private general practice (GP) clinics' service environment, patients' satisfaction and their impact on word of mouth (WoM) for others for future treatment in GP clinics.Design/methodology/approachData are collected from 367 respondents using a paper-based survey questionnaire. Partial least square (PLS) is used to evaluate the proposed model and hypotheses relationships.FindingsThe findings reveal that ambience and service delivery have a high significant influence on patients' emotional satisfaction (β = 0.27, t = 4.31, p = 0.00) and (β = 0.26, t = 4.81, p = 0.00), respectively, while interior décor has a positive and significant influence on satisfaction (β = 0.13, t = 1.98, p = 0.04). The results indicate that exterior design and cleanliness are not associated with satisfaction. Patients' emotional satisfaction is highly related to WoM (β = 0.55, t = 13.44, p = 0.00). The results also show that emotional satisfaction has a significant mediating effect on the relationship between clinic service environments (ambience, interior décor, service delivery) and WoM (β = 0.15, t = 3.94, p = 0.00), (β = 0.073, t = 3.94, p = 0.04), (β = 0. 0.143, t = 4.13, p = 0.00), respectively.Originality/valueThe study will provide insights regarding Malaysian health consumers' perceptions toward GP clinics' service environment, whether they remain utilitarian or have evolved to entail hedonic appreciations. The contribution to the service environment could be adopted by future health-care studies, particularly those intended to examine GP clinics and other clinic-based institutions.

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Halal Healthcare Services: Patients’ Satisfaction and Word of Mouth Lesson from Islamic-Friendly Hospitals

et al. 2023

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This study aims to investigate the impact of halal healthcare attributes, intrinsic value, and extrinsic value on satisfaction, and explores how patient satisfaction with halal healthcare services influences word of mouth (WOM) to others. The cross-sectional survey was conducted in two cities with four Islamic-friendly hospitals across Malaysia. This study used purposive and non-probability random sampling methods. Partial least square (PLS) technique was used for data analysis of 309 Muslim patients with a response rate of 61.8%. Findings revealed that hospital’s halal healthcare attributes (β = 0.225, p < 0.01), hospital’s intrinsic value (β = 0.432, p < 0.01), and hospital’s extrinsic value (β = 0.196, p < 0.01) have significant influence on patient satisfaction with halal healthcare service, which in turn reflects the WOM to others (β = 0.692, p < 0.01). The results identified that satisfaction mediates the effect of hospital’s halal attributes, as well as hospital’s intrinsic and extrinsic values on WOM. These findings will contribute to healthcare service providers and academicians for further study to improve a framework for establishing a standard for halal healthcare service for patient satisfaction and WOM to others in Islamic-friendly hospitals.

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Fashion and the Aesthetic Aspects of Social Life

Cited by 3 publications

References 2 publications

Determinants of patients' satisfaction and trust toward healthcare service environment in general practice clinics

Determinants of patients' satisfaction and trust toward healthcare service environment in general practice clinics

Analyzing health-care service environment with Malaysian general practice clinics

Halal Healthcare Services: Patients’ Satisfaction and Word of Mouth Lesson from Islamic-Friendly Hospitals

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