“…In addition, e-Consultations require important investments and institutional involvement, as well as leadership and working hours on the part of physicians [12]. With real-time telephone consultations, communication problems [15] were detected of incomplete or fragmented information [7,9,10,11,12,13,14,15,19,20,21,22,23], difficulties to choose the professional to be consulted [24], unpredictable interruptions that are time consuming, as they are not scheduled, etc. [18].…”