Background: Chronic phenotypes of pediatric heart failure pose life-long burdensome symptoms for the healthcare system and families. Treatment involves complex medical therapies with few surgical options until more advanced, refractory stages. Caregivers must become proficient in providing care to these vulnerable children in the home environment, which imposes a high amount of stress. Despite caregiver demands, little is known about caregiver information needs and experiences caring for a child with chronic heart failure. Therefore, a qualitative approach employing semi-structured interviews aimed to fill this knowledge gap. Methods: A qualitative descriptive methodology guided our study. Participants were recruited from a tertiary cardiac centre in Edmonton, Alberta, Canada. Data collection and analysis occurred concurrently. Semi-structured interviews were conducted until data redundancy was achieved. Inductive content analysis was used to uncover categories. Results: Eleven interviews identified five main categories. Three categories related to information needs: 1) sources of information, 2) profound stress steepens the learning curve, and 3) acknowledging that learning heart failure takes time. Two categories related to experience: 4) the emotional rollercoaster, feelings of emotional distress, and 5) the hard reality of caring for a child with heart failure: always on the clock. Conclusions: To our knowledge, this is the first North American situated qualitative study to provide key insights about caregivers? information needs and experiences caring for a child with chronic heart failure. This knowledge provides insight to enhance and optimize clinical care and outcomes in this population and will inform the design of an arts-based information tool targeting caregivers.