Family Factors in Small Family Business Growth

Cater, Jim; Young, Marilyn

doi:10.9774/gleaf.3709.2016.oc.00005

Cited by 8 publications

(3 citation statements)

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“…Stable and sustainable growth of a family business usually involves organized marketing efforts, but under direct guidance of the owner. This fact was confirmed in the research, and it can be concluded that it presents one of the preconditions for successful implementation of the marketing strategy in a family business [61][62][63].…”

Section: Discussionsupporting

confidence: 69%

Family Business Owner as a Central Figure in Customer Relationship Management

Arsić

Banjević²,

Nastasić³

et al. 2018

Sustainability

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This paper presents theoretical and empirical research on the activities and attitudes of a family business owner regarding marketing as a business function. The development of successful business relationships of a family business is tightly connected with the activities of the business owner. The theoretical review examined numerous family and non-family business studies by analyzing the existing paradigms of marketing management as a whole. The empirical research, surveying 420 family businesses in Serbia, defined the overall role of the family business owner in customer relationship management regarding business-to-business (B2B) and business-to-consumer (B2C) relationships. Key findings suggest that the main difference in customer relationship management (CRM) between family and non-family companies is related to B2B relationships, which the family business owner is heavily involved in managing, in terms of invested time and responsibility. Future research should cover aspects of internationalization (to regional markets) because it is essential to cross-examine regional with local contacts of a family business owner, to provide full comprehension of the complexity of market relationships in a family business environment.

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Section: Discussionsupporting

confidence: 69%

Family Business Owner as a Central Figure in Customer Relationship Management

Arsić

Banjević²,

Nastasić³

et al. 2018

Sustainability

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“…This is a serious challenge long one of the primary aims of family business owners is to provide employment opportunities for lineage members. Using a qualitative plight meditation approach and grounded theory analysis to plumb why some of the fine family businesses grew across geographic areas while others did not, Cater and Young (2016) concluded that the challenge to business growth was the capacity to manage collision. Hence, this study sought to find if succession planning and generational transition in kindred-owned hardware businesses in Harare CBD drunk conspecific blame.…”

Section: Sachetasmentioning

confidence: 99%

Influence of Corporate Succession Planning and Generational Changeover in Family-Owned Organisations Case of Family-Owned Hardware Trades in Harare Central Business District (Zimbabwe)

2022

Sachetas

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The inquiry papyraceous sought after to determine the agent that persuasion succession planning and generational change in small family-owned ironmongery businesses in Harare Central Business District in the Zimbabwean capital metropolitan. Harare is the biggest city in Zimbabwe and has the highest multitude of recorded lineage owned businesses. By means of the Mixed Method Research (MMR) which was QUAN-qual, denotating that this meditation was primarily quantitative with a slender qualitative constituent. The researches patience was pragmatism and the investigation intend was figurative. A sample of 110 respondents was enact through layered random trypiece to take solicitude of the three categories of family-owned businesses namely: small, medium and large family businesses. One hundred and ten self-conduct questionnaire were issuance for fulfillment and 100 were revert practicable, giving a response rate of 90.9%. The questionnaire had mostly shu ppurpose items and a few obvious close article in protection with the QUAN-qual orientation. Data was analysed worn SPSS ver. 23. A multivariate regression analysis was impelled out and the findings were that: the age of the family business proprietor, straightforward of education, communication among family members, gender of business lord, involvement of family members in family employment progeny and size of the class office influence succession sketch and generational change in lineage-owned ironmongery businesses in Harare CBD. R-squared was calculate to determine the impact of these factors on lineage planning and generational turn. The research findings reveal that 65% of the variability in succession planning and generational turn possibly will be expound by the predictor variables enrolled immediately above. The inquiry ponder also found out that succession planning and generational change had the subsequent exchange: reluctancy of business owners/managers to relinquish control of the business; contestation of uncertainty and unknowns and contention within families. This investigation paper recommends that top management of family-owned businesses ought to disentangle comprehensive descent planning and generational strategies for continuity focussing on all the forecaster variables review in the contemplation. It was also recommended that further researches be done on other factors that affect race sketch and generational change in kindred-owned other than hardware businesses in Harare Central Business District. Since the question study was conducted in Harare Central Business District only, this require it toilsome to generalise the findings to the faithful rustic, hence, it is commend that future research should concentrate on a liberal scope of family-owned businesses in dissimilar industries preference food manufacturing , construction ,electronic computer software , hotel and agriculture sectors.

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“…Carlson, Zivnuska, Harris, Harris, and Carlson (2016) found that the intensity of social media use resulted in greater task-oriented social media behaviors, increased relationship building behaviors, and more unproductive social media behaviors. Cater and Young (2016), in addition, found three expansion operations, which are single-unit operations, firms with multiple units in a trade area, and firms with multiple units in multiple trade areas. Researchers found that promotion-focused individuals tended to believe that small business growth led to more positive consequences while prevention-focused individuals tended to believe that small business growth led to less positive or more negative consequences (Prasastyoga, van Leeuwen, & Harinck, 2018).…”

Section: Conceptual Framework: Theory Of Growth Of Firmsmentioning

confidence: 99%