Faktor Yang Mempengaruhi Keberlanjutan Minat Pengguna Dalam Menggunakan Aplikasi Mhealth Melalui Variabel Satisfaction

Abstract

The use of internet and smartphone has evolved. The rapid growth of innovation in technology allows them to become a high-functioning service provider through many of the applications available to help out humans fulfilling their needs. People demand quick and instant service provision, including health service. Applications based on mHealth technology are made to serve that demand. This research aims to examine the effects of intervening variables such as perceived usefulness, perceived ease of use, trust in application, and satisfaction on consumers’ continuance intention to use mHealth technology. This research employs a quantitative method to assess primary data samples taken from the users of Halodoc health service application in Java. The results of this research show that the trust and perceived usefulness variables do not significantly affect consumers’ continuance usage intention. Only the perceived ease of use and satisfaction variables yield a significant impact on consumers’ continuance usage intention. Hopefully, these results can be a valuable insight for PT Media Dokter Investama to enhance their service to attract more mHealth technology users to use Halodoc.

Faktor-Faktor Yang Mempengaruhi Penggunaan QR Code Sebagai Alat Transaksi: Studi Pada Generasi Z

“…Penelitian yang dilakukan oleh Hermawan & Paramita (2021) terhadap 201 responden yang merupakan pengguna aplikasi Halodoc yang berada di Pulau Jawa, didapatkan bahwa perceived ease of use mempengaruhi continuance intention melalui satisfaction. Kedua peneliti ini, Olivia & Marchyta (2022) meneliti 97 pengguna e-wallet di Indonesia.…”

Influence Attitude and Behavioral Intention of the Millenial Generation to Adoption of Telemedicine Platforms in Bali in the New Normal Era

“…One of the most frequently used is Halodoc. In terms of Halodoc, the total visits of health service users increased by 600% during the COVID-19 period (Hermawan & Paramita, 2021;Khotimah et al, 2022). The majority of users who access this platform are the millennial generation who are aged 20-30 years.…”

“…Perceived ease of use is also a factor that is indicated to influence behavioral intention. Previous research stated that perceived convenience is the extent to which an individual believes that using a technology will be free from his efforts (Hermawan & Paramita, 2021). Perceived ease of use usually refers to the user's belief that a technological system used does not require enormous effort when used (Gunawan et al, 2019;Syahril & Rikumahu, 2019).…”