Faktor-Faktor Yang Mempengaruhi Keputusan Menggunakan Internet Banking Nasabah Bank Bri Di Surabaya

Abstract

The purpose of this study was to examine the influence of perceived usefullness, perceived ease to use, and security concern toward decision to use internet banking to customers at Bank BRI Surabaya. This study used judgement sampling methods based on criteria of this research. Data were collected from 84 respondents who used internet banking services Bank BRI at Surabaya. The analysis method used in this study was multiple linear regression and using spss version 22.0. So, this study showed Perceived usefullness and perceived ease to use positive significantly influenced to customer’s decision to use, then security concerns is negative significantly influenced to customer’s deciosion to use internet banking Bank BRI at Surabaya.

The Influence of Service Quality on Customer Loyalty of PT. Olympindo Primadana Bekasi Branch, Sukawangi Unit

“…Purposive sampling was used in this study to analyze data and use the slovin formula to find out the survey sample, which produced a total of 85 respondents using the slovin formula calculation Sugiyono (2004). 2 Information: n: sample size N: population size e: The percentage of accuracy due to sampling error is equal to10%. then obtained a sample of:…”

“…As a banking industry, products are sold to the public in the form of financial services such as providing credit loans and collecting savings and deposits. [2].…”

Pendapatan, Pendidikan, Persepsi Kemudahan, dan Sikap sebagai Mediasi terhadap Keputusan Penggunaan Mobile Banking Syari’ah

“…Hal ini sejalan dengan teori Technology Acceptance Model (TAM) yang diusung oleh Davis dkk pada 1989 dengan tiga indikator, di antaranya adalah kemudahan mempelajari mobile banking, tidak membutuhkan usaha mental dalam mempelajarinya, serta mampu mengikuti prosedur dalam aktivitas perbankan melalui mobile banking (Akturan & Tezcan, 2012). Penelitian Pratiwi (2020) Lestari (2018), Mentari (2018), dan Maduku (2013) menemukan bahwa persepsi kemudahan sangat memengaruhi keputusan penggunaan mobile banking secara signifikan. Semakin seseorang merasakan kemudahan dalam penggunaan mobile banking, maka semakin mudah pula memutuskan menggunakan mobile banking.…”