“…O'Banion (1972O'Banion ( /1994 Broad areas related to advisor responsibility included involvement in advising research, career/life planning, mentoring, new student orientations, personal counseling, course selection and registration, and advising special student populations (Lowe & Toney, 2000;Lynch & Stucky, 2000). Advisors were expected to possess knowledge of the institution's policies and procedures, to know when and where to make student referrals, to keep good records of advisement meetings, and to have a good understanding of general education requirements; these components are viewed as important to successful advisor-student interactions (Afshar & O'Hara, 2006;Beasley-Fielstein, 1986;Dillon & Fisher, 2000;Lowe & Toney, 2000;Lynch & Stucky, 2000).…”