Factors that influence robot acceptance

Xu, Liying; Ye, Feng

doi:10.1360/tb-2019-0136

Cited by 10 publications

(6 citation statements)

References 94 publications

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“…, 2014). Among these factors, appearance personification refers to the assignation of human-like appearance to robots (Yu and Xu, 2020). The existing literature has demonstrated that when human employees are the service subjects, employees' appearance has an impact on customer perception, satisfaction, loyalty and decision-making (Seok et al.…”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

“…In the field of service robotics research, anthropomorphism of service robots includes many factors, such as appearance personification, voice personification and even body movement personification (Huang et al, 2021;Kim and In, 2020;Zhang et al, 2014). Among these factors, appearance personification refers to the assignation of human-like appearance to robots (Yu and Xu, 2020). The existing literature has demonstrated that when human employees are Effects of personification of service robots the service subjects, employees' appearance has an impact on customer perception, satisfaction, loyalty and decision-making (Seok et al, 2011;Karl et al, 2016), and when service robots replace human employees as service subjects, appearance is still an important factor.…”

Section: Literature Review and Hypothesis Development 21 Appearance P...mentioning

confidence: 99%

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The effects of appearance personification of service robots on customer decision-making in the product recommendation context

Zhang

Tang²,

Li³

et al. 2022

IMDS

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PurposeThe COVID-19 pandemic has made contactless services such as those provided by robots increasingly pervasive. Some stores are gradually adopting service robots to sell products, which has not been explored in previous research. This study aims to explore how appearance personification of service robots affects customer decision-making in the product recommendation context.Design/methodology/approachBased on authentic in-store product recommendation service interactions, an experiment for three simulated scenarios was conducted and data was collected from 338 valid samples.FindingsThe results show appearance personification has a positive impact on customer purchase behavior while it has negative impacts on customer decision time and degree of hesitation.Originality/valueThis study not only enriches the literature on application scenarios of service robots but also supplements the literature on various customer decision-making variables in the field of service robots. It provides important practical guidance for designing robots to optimize their impact on customer decision-making.

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Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

Section: Literature Review and Hypothesis Development 21 Appearance P...mentioning

confidence: 99%

The effects of appearance personification of service robots on customer decision-making in the product recommendation context

Zhang

Tang²,

Li³

et al. 2022

IMDS

View full text Add to dashboard Cite

show abstract

“…The authors propose to implement a robotic line from an industry based on the results for the overall factory efficiency metric. Yu and Xu review the influencing factors of robot acceptance from three aspects: robot factors, human factors, and human-robot interaction factors [39]. Datzner et al present a novel task description language for human-robot interaction in warehouse logistics to let human workers interact with robots naturally [40].…”

Section: Organizational Ergonomicsmentioning

confidence: 99%

Logistics Work, Ergonomics and Social Sustainability: Empirical Musculoskeletal System Strain Assessment in Retail Intralogistics

et al. 2021

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Background: A large proportion of logistics jobs still rely on manual labor and therefore place a physical strain on employees. This includes the handling of heavy goods and physiologically unfavorable postures. Such issues pose a risk for employee health and work capability. This article provides a detailed empirical analysis and a decision process structure for the allocation of ergonomic measures in warehousing and intralogistics processes. Methods: The methodological basis is a load assessment of the musculoskeletal system in retail intralogistics. Based on the established measurements systems CUELA and OWAS, the specific loads on employees are assessed for four typical logistics workplace settings. These are combined with standards for efficient decision rules regarding contracting and developing ergonomic improvements. Results: The results suggest an increased risk of long-term low back injury for the selected four standard work situations in warehousing and likely apply to similar work environments in logistics. Using measures, posture descriptions, and international standards, we show how already few threshold values serve as sufficient conditions to decide if ergonomic interventions are required. Conclusions: The specific contribution is characterized by the combination of literature review results, empirical results, and the identification and discussion of specific mitigation measures. These elements are focused on the highly relevant ergonomic situation of logistics workers and present a unique contribution towards the knowledge base in this field due to the multi-perspective approach.

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“…This paper is largely rooted in the narratives of the United States and United Kingdom and on research conducted in those countries; cultural and national differences can complicate the analyses of anti-robot attacks (Gorgan, 2019;Lloyd and Payne, 2019;Xu and Yu, 2019). For example, Payne characterizes the attacks on robots in the United Kingdom as causing damage but not overly aggressive.…”

Section: Introductionmentioning

confidence: 99%

Rage against robots: Emotional and motivational dimensions of anti-robot attacks, robot sabotage, and robot bullying

Oravec

2023

Technological Forecasting and Social Change

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Factors that influence robot acceptance

Cited by 10 publications

References 94 publications

The effects of appearance personification of service robots on customer decision-making in the product recommendation context

The effects of appearance personification of service robots on customer decision-making in the product recommendation context

Logistics Work, Ergonomics and Social Sustainability: Empirical Musculoskeletal System Strain Assessment in Retail Intralogistics

Rage against robots: Emotional and motivational dimensions of anti-robot attacks, robot sabotage, and robot bullying

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